Wow,
what........to say? I have never had this bad of an experience with a
knife dealer before! Not even close!! Well, not until now. This guy is so unbelievably rude!
I could not believe it! I had ordered three of the #61 othello nicker type knives from bulldog knives in their catalog, via Buzz Parker (the owner). I
realized later that the sheath was missing a part from the catalog picture. I
remembered that it should have a loop that attaches to the sheath from knives Ive seen before (so you can carry it on a belt), one picture of these type of sheaths Ive seen in particular was from Jim Parker's encyclopedia. I should have realized it before as Ive seen many German nicker knives and other German cutlery. Coming from a German family and also living in Wiesbaden Germany for a time (back in the early 90's) Ive had much experience with many different German knives.
Well I called bulldog brand and tried to explain to Buzz that the sheath was missing a part (from what I saw of the picture in the catalog I
ordered it from) and I needed to cancel the order if it really did not come
with the loop (hard to resale incomplete knives as collector times). While
trying to explain myself he became angry and rude and started yelling at me. He told me he had no idea what I was talking about, he accused me of accusing him, of pulling a "fast one" on me, I tried to explain it and he talked
over me, then he said he talked to me for 15 minutes last week and was tired of talking to me again (I had called him Friday to ask him about the availability of some different knives I wanted to purchase, It may have been 5 minutes, or less I talked to him, I was not in the least bit rude to him). Well, he then yelled some more and than slammed the phone down and hung up while I was still on the phone!
Ive heard from some others that he could be rude, but I could not
believe how absolutely belligerent he was. Its a wonder this guy stays in
business. Or if he does stays in business for long? Its usually customary to
treat customers at least with some "little" bit of respect, but this guy does
not, not even close.
Anyone one who knows me, knows that I am courteous, friendly, and I try to be respectful of others (even when they are rude), there was
absolutely no need for the way I was treated by him. I was not rude, or in appropriate to him, not even a little. This e-mail does not do justice to what happened, I still cannot believe it happened. It is completely "irrational".
I absolutely hate writing this, but I hope it does not happen to someone
else. He charged my card already and did not even let me know if the knives had already shipped out, or not. He started to say that he thought he "might" have sent them out, and then starting yelling again. I could not hardly get more than three words out before he would talk/yell over me again!
I do not believe I will ever do business with this person again (for
obvious reasons). If the knives show up I will send them back and hopefully they will get refunded (?). If nothing shows up, or it is not resolved, I will be contacting my bank soon :thumbdn: I still cannot believe how "irrational" his behavior was. I was not rude, did not insult, argue or anything else that was inapproprioate. It was so unbelievably "irrational".
I hope this does not happen to someone else!
what........to say? I have never had this bad of an experience with a
knife dealer before! Not even close!! Well, not until now. This guy is so unbelievably rude!
I could not believe it! I had ordered three of the #61 othello nicker type knives from bulldog knives in their catalog, via Buzz Parker (the owner). I
realized later that the sheath was missing a part from the catalog picture. I
remembered that it should have a loop that attaches to the sheath from knives Ive seen before (so you can carry it on a belt), one picture of these type of sheaths Ive seen in particular was from Jim Parker's encyclopedia. I should have realized it before as Ive seen many German nicker knives and other German cutlery. Coming from a German family and also living in Wiesbaden Germany for a time (back in the early 90's) Ive had much experience with many different German knives.
Well I called bulldog brand and tried to explain to Buzz that the sheath was missing a part (from what I saw of the picture in the catalog I
ordered it from) and I needed to cancel the order if it really did not come
with the loop (hard to resale incomplete knives as collector times). While
trying to explain myself he became angry and rude and started yelling at me. He told me he had no idea what I was talking about, he accused me of accusing him, of pulling a "fast one" on me, I tried to explain it and he talked
over me, then he said he talked to me for 15 minutes last week and was tired of talking to me again (I had called him Friday to ask him about the availability of some different knives I wanted to purchase, It may have been 5 minutes, or less I talked to him, I was not in the least bit rude to him). Well, he then yelled some more and than slammed the phone down and hung up while I was still on the phone!
Ive heard from some others that he could be rude, but I could not
believe how absolutely belligerent he was. Its a wonder this guy stays in
business. Or if he does stays in business for long? Its usually customary to
treat customers at least with some "little" bit of respect, but this guy does
not, not even close.
Anyone one who knows me, knows that I am courteous, friendly, and I try to be respectful of others (even when they are rude), there was
absolutely no need for the way I was treated by him. I was not rude, or in appropriate to him, not even a little. This e-mail does not do justice to what happened, I still cannot believe it happened. It is completely "irrational".
I absolutely hate writing this, but I hope it does not happen to someone
else. He charged my card already and did not even let me know if the knives had already shipped out, or not. He started to say that he thought he "might" have sent them out, and then starting yelling again. I could not hardly get more than three words out before he would talk/yell over me again!
I do not believe I will ever do business with this person again (for
obvious reasons). If the knives show up I will send them back and hopefully they will get refunded (?). If nothing shows up, or it is not resolved, I will be contacting my bank soon :thumbdn: I still cannot believe how "irrational" his behavior was. I was not rude, did not insult, argue or anything else that was inapproprioate. It was so unbelievably "irrational".
I hope this does not happen to someone else!
