Can I fix this myself without voiding the warranty?

bflying said:
I've already mentioned this in detail on other threads. But just got in a new Spyder Positron. Fit and Finish was very well done. But there were a few parts of the design that made it less than optimal. So from adjustment of the pivot down to grinding at the CF with dremel and buffing wheel, I made it my own. And in my eye's, actually improved the form and function of the knife. Even though I've slightly changed the shape of the CF, if something odd happened to the blade (which I haven't touched "yet"), I would fully expect the manufacturer to participate in it's correction.
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The Positron does indeed need some grinding of the tail of the knife.
 
I agree that you should not be denied warranty coverage for moving a clip, or adjusting a pivot on a knife. It is great that most people feel satisfied with the Warranty coverage provided by Spyderco. I still think it should be stated that if they feel you have modified the knife, whether you have or not, you may have great difficulty obtaining service. I have purchased many spyderco knives in the past trying to get the perfect edc, as we all know does not exist, and it really stings when are doubted trying to get what you feel is legitimate service. I have received good service in the past ( where a screw fell out of a PM2) where a new screw was sent without question. Only my last two interactions did i have any difficulties. I don't know, but perhaps they have labeled me as "one of those idiots", I hope not.
 
kenf said:
I agree that you should not be denied warranty coverage for moving a clip, or adjusting a pivot on a knife. It is great that most people feel satisfied with the Warranty coverage provided by Spyderco. I still think it should be stated that if they feel you have modified the knife, whether you have or not, you may have great difficulty obtaining service. I have purchased many spyderco knives in the past trying to get the perfect edc, as we all know does not exist, and it really stings when are doubted trying to get what you feel is legitimate service. I have received good service in the past ( where a screw fell out of a PM2) where a new screw was sent without question. Only my last two interactions did i have any difficulties. I don't know, but perhaps they have labeled me as "one of those idiots", I hope not.
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Thank god I was monitoring this thread and found this poor unenlightened individual who hasn't figured out yet that the Perfect EDC is indeed the Spyderco Stretch!

Spyderco Stretch my friend, Spyderco Stretch!
 
les_garten said:
Thank god I was monitoring this thread and found this poor unenlightened individual who hasn't figured out yet that the Perfect EDC is indeed the Spyderco Stretch!

Spyderco Stretch my friend, Spyderco Stretch!
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Perhaps. One month ago I swore i would never buy another Spyderco,
but who knows...Perphaps??
Darn Addiction.
Have a great day!
 
We're talking about a sharp edge on a metal part that needs smoothing, not disassembling the knife and doing major repairs. All it takes is a few passes with a stone. If that voids the warranty, so would sharpening the blade.
 
I have read on this forum and others that Spyderco warranty looks at pivot and body screws with a magnifying glass to see if any of the screw heads have been distorted or scratched at all. If they find evidence of this, they assume you have disassembled the knife and will not honor the warranty. Unfortunately, this is why I don't buy higher end Spydercos anymore along with the unavailability of basic replacement parts (except for pocket clips) and the fact that they do not offer re-blade services. It's like a company that makes a high end high performance sports car, but doesn't offer replacement parts for it. I love Spyderco designs, but unfortunately their product support makes me view their knives as disposable in a way.
 
My experiences with Spyderco CS have been great. I am local and have always walked in with my knife. Maybe that has helped me.
 
suedeface said:
I have read on this forum and others that Spyderco warranty looks at pivot and body screws with a magnifying glass to see if any of the screw heads have been distorted or scratched at all. If they find evidence of this, they assume you have disassembled the knife and will not honor the warranty. Unfortunately, this is why I don't buy higher end Spydercos anymore along with the unavailability of basic replacement parts (except for pocket clips) and the fact that they do not offer re-blade services. It's like a company that makes a high end high performance sports car, but doesn't offer replacement parts for it. I love Spyderco designs, but unfortunately their product support makes me view their knives as disposable in a way.
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Spyderco has said they have ways of telling if a knife has been disassembled. The idea that statement means they examine screws with a magnifying glass and reject warranty claims of the basis of minute scratches is an assumption on your part, and one most of us who have had dealings with Spyderco find somewhere between illogical and absurd.
 
The Deacon said:
Spyderco has said they have ways of telling if a knife has been disassembled. The idea that statement means they examine screws with a magnifying glass and reject warranty claims of the basis of minute scratches is an assumption on your part, and one most of us who have had dealings with Spyderco find somewhere between illogical and absurd.
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Like I said above. They need a fallback position. If you Jimmy up your knife, they shouldn't have to foot the bill for it. I can't see how if something was their defect how they would care a wit if you did much of anything to it that didn't damage it.
 
  • Every time this thread bumps I look at those pictures and I still can't see the problem. Can you post something with way better resolution and maybe 2x life size so the issue is crystal clear.
  • If you spend a few minutes reading through this sub forum you will see cases time and time again where Spyderco erred on the side of the consumer during a warranty situation.
  • If someone doesn't like how Spyderco looks then that's fine. There is no law against opinion or even politely stating that. For the 3rd party hearsay heard it from a friend my uncle saw this himself etc. comments you can just ignore those.
  • You need to make some significant changes to void your warranty. Something like taking it apart and rebuilding it with your own home made washers or stone washing the blade and changing it's material state, or just plain putting it together wrong and using it till it breaks. The published boilerplate of course has to be belt and suspenders broadly worded because in the past someone did stuff like this, sent their knife back and then complained because they weren't specifically & strongly told not to do what they did.
 
I was the biggest supporter of Spyderco and their warranty department for years. At one time, I owned over 300 Spydercos dating back to 1988.

However, something has happened to their warranty department which caused me to no longer buy their knives and I have sold nearly all of my Spyderco knives. This has been my decision. If they have worked for you, great, but there are others who have been disappointed in their service. If you want to criticize people's anecdotal evidence regarding their perception of receiving poor service from the Spyderco warranty department, then that is your business and you have a right to your opinion.

I sent in a new knife and they claimed that it had been "tampered" with. They did repair it, but they sent me a letter that I feel was rude and demeaning in its' content. Well, fine, if that is how they feel. There are many knife companies.
 
Daniel said:
I was the biggest supporter of Spyderco and their warranty department for years. At one time, I owned over 300 Spydercos dating back to 1988.

However, something has happened to their warranty department which caused me to no longer buy their knives and I have sold nearly all of my Spyderco knives. This has been my decision. If they have worked for you, great, but there are others who have been disappointed in their service. If you want to criticize people's anecdotal evidence regarding their perception of receiving poor service from the Spyderco warranty department, then that is your business and you have a right to your opinion.

I sent in a new knife and they claimed that it had been "tampered" with. They did repair it, but they sent me a letter that I feel was rude and demeaning in its' content. Well, fine, if that is how they feel. There are many knife companies.
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One letter that you felt was rude soured you on a company you spent thousands of dollars buying their products and they even repaired your knife? That letter made you want to sell your spyderco collection? Spyderco can send me a letter saying my mom's a who** and as long as they fix my knife I don't care.
 
Spydergirl88 said:
One letter that you felt was rude soured you on a company you spent thousands of dollars buying their products and they even repaired your knife? That letter made you want to sell your spyderco collection? Spyderco can send me a letter saying my mom's a who** and as long as they fix my knife I don't care.
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Good for you. I have other choices.
 
Grinding out a rough spot won't void any part of your warranty except the one that covers the finish on the place you ground. :).

Spyderco is reasonable, they just have to deal with some real PITA OCD perfectionists and tinkers who think disassembly and reassembly of 21st century knives is something any knifenut can do.

Have some respect for the cutlers who made the knife, they do have skill and specialized knowledge that maybe most on this forum lack.
 
brownshoe said:
Grinding out a rough spot won't void any part of your warranty except the one that covers the finish on the place you ground. :).

Spyderco is reasonable, they just have to deal with some real PITA OCD perfectionists and tinkers who think disassembly and reassembly of 21st century knives is something any knifenut can do.

Have some respect for the cutlers who made the knife, they do have skill and specialized knowledge that maybe most on this forum lack.
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Here's what he said:
I just got my first Spyderco
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He grinds it, he owns it. If he called the seller he would probably exchange it.
 
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