Case CS?

Discussion in 'Traditional Folders and Fixed Blades' started by afishhunter, Apr 20, 2020.

  1. afishhunter

    afishhunter Basic Member Basic Member

    Oct 21, 2014
    Forgive me, I have less than zero experience with Case's customer service.

    Do they allow people to send in Case knives for sharpening, even if they are not the original purchaser?
    If they do, does anyone know roughly what they charge for that service?

    The knife I'm thinking of sending in is a TB61028W DAM with a Damascus Wharncliffe blade.
    Part of the blade could stand to be re-etched. Do you think they would be willing and able to do that, or should I contract Devin Thomas, who made the Damascus?

    I presume they won't re-etch the guy in the canoe on my CV canoe. :(

    Thank you in advance.
  2. Prester John

    Prester John Gold Member Gold Member

    May 20, 2018
    I think some of these questions do not belong here on the forum. Easiest thing is just to call Case. They have a toll free number, and also e-mail. Check out their website. In my limited contact with them, they have been responsive.
    Will Power likes this.
  3. Stich2442


    May 6, 2012
    I just sharpen my Case Damascus knives like any other knife and when the pattern fades I just stick it in an apple and the patten is back better than when I first purchased
    GasMan1, Cutfinger, JohnDF and 2 others like this.
  4. Modoc ED

    Modoc ED Gold Member Gold Member

    Mar 28, 2010
    As Far As I Know, Case is closed down during this Pandemic.
  5. Ron Sabbagh

    Ron Sabbagh Platinum Member Platinum Member

    Sep 15, 1999
    Yes...Case is closed. A CS agent emailed me last week and stated that some craftsman are working from home on repairs but they have slowed to a near halt. Nonetheless he placed my name in queue. I found them to be courteous & responsive.
    Cutfinger and Prester John like this.
  6. afishhunter

    afishhunter Basic Member Basic Member

    Oct 21, 2014
    My apologies.
    Mods, Please close and delete this thread. I did not mean to offend anyone.

    I'll try to bum an apple from staff and give that a try. Thanks.
    Prester John likes this.
  7. Fixall

    Fixall Gold Member Gold Member

    Mar 26, 2018
    Yep, gotta be closed down. I sent them an email about a warranty repair on April 13th and haven't heard anything back yet. Just gotta be patient during this craziness if you have questions.
    Prester John likes this.
  8. Prester John

    Prester John Gold Member Gold Member

    May 20, 2018
    I certainly took no offense--was just giving you a heads up. I do think the company will be responsive, at least once they open back up. By the way, just received my first Case canoe today! Will post later in other threads. :)
    Cutfinger likes this.
  9. afishhunter

    afishhunter Basic Member Basic Member

    Oct 21, 2014
    Congrats on the Case Canoe!
    I like mine (Amber Bone CV) a lot. :)
    Prester John likes this.
  10. JTB_5

    JTB_5 Gold Member Gold Member

    Oct 6, 2017
    I can’t do an etch, but I can sharpen your knife if you want me to. Put your email address on my profile page if you are interested.
    TheChunk91 and GasMan1 like this.
  11. TheChunk91

    TheChunk91 Gold Member Gold Member

    Aug 15, 2013
    You beat me to it, but it doesn’t hurt to have options. :)
    Cutfinger and JTB_5 like this.

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