Last month I bought one of the new Case Cheetah patterns with the jigged buffalo scales.
One of the scales was defective.
It looked as though a chunk was missing near the lock release, almost like a piece had broken off during the jigging process.
I was going to return it to the vendor for an exchange, but instead I shot off an email to Case.
A customer service rep emailed me back the same day and after I sent a followup email with a picture, they were very interested in inspecting the knife in person.
Not only were they concerned about my issue but they were equally concerned about their QC.
I sent my knife to their repair dept. and got a perfect one back about a week later. I think they sent a new one , I can't tell.
They included a note and a really nice booklet about the history of Case Cutlery.
I own about two dozen Case knives and this is was the first one that was defective out of the box. But I can tell you first hand that Case customer service is excellent and their commitment to quality isn't just a marketing slogan.
Thank You, Case
One of the scales was defective.
It looked as though a chunk was missing near the lock release, almost like a piece had broken off during the jigging process.
I was going to return it to the vendor for an exchange, but instead I shot off an email to Case.
A customer service rep emailed me back the same day and after I sent a followup email with a picture, they were very interested in inspecting the knife in person.
Not only were they concerned about my issue but they were equally concerned about their QC.
I sent my knife to their repair dept. and got a perfect one back about a week later. I think they sent a new one , I can't tell.
They included a note and a really nice booklet about the history of Case Cutlery.
I own about two dozen Case knives and this is was the first one that was defective out of the box. But I can tell you first hand that Case customer service is excellent and their commitment to quality isn't just a marketing slogan.
Thank You, Case