Case knife quality issues, and testing out the warranty

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ithaca49

Joined
Mar 18, 2013
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9
Well, I'm a new member to the forum, but I've been a long time reader. I recently purchased my first Case knife, a Texas Jack with the amber bone handles. When I received it in the mail, I looked it over as usual just to inspect my purchase. I was really surprised to find that it had a couple problems.

The first of which is that the tip of the blade is exposed, and is not within the handles. When you run your finger along the top of the scales (with the blade closed) up the spine of the blade, you can feel the tip sticking out and it is enough that you can snag your finger on it.

Also, I noticed that when the blade is open the back spring does not fit flush with the handle once it has snapped open. This means that there is a sharp edge on your thumb when you are holding it like you usually would. I have attached pictures of both of these problems below.

While this is disappointing, I know that there are always a few defective items no matter the company. So, I will be sending in the knife to Case for a warranty repair or replacement this Thursday. Hopefully Case will come through perfect, but I figured I would document it on here for others to reference and hopefully confirm that Case has a good product and great customer service.
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ithaca49---welcome to the best forum on the internet:thumbup:

It is disappointing when the wait is met with a knife that has issues and I agree yours does.

The tip could be remedied in house with a little TLC to the kick but the real bugger is the raised spring---very good pictures illustrating this by the way. The raised spring bothers me as well.

You are in good hands though when it comes to CASE service department. Please post the results once the knife is returned;)

By the way, that model is a popular and great offering from CASE, many here will attest to that.

Again, welcome and I look forward to your future postings:thumbup:

Paul
 
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I bought a yellow CV sodbuster and had a problem with blade wobble. I sent it back to Case and had a new one within 2 weeks.
 
bdev said:
I bought a yellow CV sodbuster and had a problem with blade wobble. I sent it back to Case and had a new one within 2 weeks.
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Thats really encouraging to hear. It's funny though how I've accumulated a few different knives that need warranty repair and I'm sending them all out Thrursday (Leatherman Kick, Gerber Presto, and the Case). Trust me, I don't beat my knives!:)
 
I have sent several knives to Case for repair and have never been disappointed. In fact they once lost 6 of my knives so they let me pick any 6 from their current catalog to make it right. Then about 6 months later they found my knives and sent them to me as well all repaired like new. I rate them as the best in this area:thumbup:
 
Give them a call, Case Repair Center: 1-800-523-6350 .

Mailing address is here:

W.R. Case & Sons Cutlery Co.
Attn: Repair Center
50 Owens Way
Bradford, PA 16701

They will attempt first to repair that specific knife. If they can't, they will replace it with a new one.
 
wazu013 said:
I have sent several knives to Case for repair and have never been disappointed. In fact they once lost 6 of my knives so they let me pick any 6 from their current catalog to make it right. Then about 6 months later they found my knives and sent them to me as well all repaired like new. I rate them as the best in this area:thumbup:
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That's very impressive :thumbup: I only have two Case knives so far, but the fit and finish of both has been spot on :)

Welcome to Trad ithaca49, the Texas Jack is a great little knife IMO :thumbup:
 
ithaca49 said:
Well, I'm a new member to the forum, but I've been a long time reader. I recently purchased my first Case knife, a Texas Jack with the amber bone handles.
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Welcome!

I love Case's Small Texas Jack; I'm sorry yours has a couple issues.

I remember someone else purchased a knife with a similar issue (the lack of fit at the spring), but having relocated the thread in question discover that, with the image links now broken and no clear resolution of the issue (with or without a test of Case's customer service), it's not as helpful as I'd hoped!

While this is disappointing, I know that there are always a few defective items no matter the company. So, I will be sending in the knife to Case for a warranty repair or replacement this Thursday. Hopefully Case will come through perfect, but I figured I would document it on here for others to reference and hopefully confirm that Case has a good product and great customer service.
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Thanks for your thoroughness, and please do post the result. Again, I'm sorry your knife wasn't up to snuff from the get-go; hopefully things will go smoothly from here on out.

~ P.
 
I have a Case amber bone stockman that needs to go back for repair. This thread reminds me that I haven't done so. I feel sure Case will take care of the issue for you as well as mine when I get a "roundtuit".

My GEC 66 jack had a slightly protruding point on the main, which I fixed myself on the hone in a couple minutes (honed the kick), but that mis-fit on the spring is not trivial by any means. It is a good bit too high and definitely a candidate for warranty IMO.

Ed J
 
I bought a Case SlimLock and it it had way too much play, both side to side and front to back, for a knife that retails in the $150 range. I had to send it back twice before they fixed it, but now it locks up tight. They promised to refund the shipping for the second time I sent it in but never did. I have over 20 Case knives but I would not buy another SlimLock. Hope you have good luck with your return.
 
Wow, I was really surprised how many replies this got! Thanks for all of the comments! I should be mailing the knives out tomorrow.
 
I have two at Case right now for warranty repair. I've sent back a couple of others with no problems. It is disappointing to get a new one that has to go back, but Case has always done right by me (as has Zippo - parent company).

I do have quite a few Case knives, as a percentage the # of returns it isn't as high as it might seem, I don't want folks to think they have any more bad ones than anyone else.
 
Well the Case, along with the Gerber and the Leatherman, were sent out today. The process begins :D
 
I think you will be pleased by the outcome. I have delt with both Case and Leatherman on warrantee issues, and have never been disappointed. We found a beat up Leatherman with a broken off knife blade on the side of the road. Sent it in just to have the broken blade replaced and explaining that this was found on the shoulder of the road, and a note asking how much to send for payment. Within two weeks, a brand-new Leatherman arrived in the mail. It didn't matter if it was a found item, it was replaced. Made a believer out of of their integrity.

Carl.
 
I have dealt with Gerber's repair center and they are First rate also. Good luck on your knives.
 
Like 2EDGY, I had serious issues with my slimlock. After two trips back to the factory it still has problems.
I was going to call it quits and just keep it as a pretty looking beater. But the more I think about it the more I want to hold them accountable.
 
blazink said:
Like 2EDGY, I had serious issues with my slimlock. After two trips back to the factory it still has problems.
I was going to call it quits and just keep it as a pretty looking beater. But the more I think about it the more I want to hold them accountable.
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I would try to contact someone higher up. I would think Case would resolve the issue, but sometimes communication becomes confusing.
 
I have sent a slimline trapper to case for a proud spring. It took 3 tries, but they finally got it right.

I also had an issue with a very soft spring on a peanut, it also took 3 tries. In both cases they first simply returned the knife in question with no repair. Be prepared to send it back more than once. On the 3rd try with the Peanut, they said they replaced the spring, but they actually replaced the whole knife. I was dissapointed, as the damascus blades did not have the same pattern as the one I sent in. Case to this day insists they did not replace that knife, that they repaired it. I am underwhelmed by Case service. Good luck.
 
I acquired an older Case slimline trapper in a gun show trade back in January, and have been contemplating sending it in for repair. I am going to fire off an email sometime this week to find out how much it will cost. This is from the 60's or 70's and I am not looking for a free ride, just want to carry an old trapper. Same problem, the spring is about a quarter inch above the frame when closed. :eek:
 
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