Case repair experience

GmpaJim

GmpaJim

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Jun 30, 2022
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Just after I joined, someone was concerned about the turnaround on a Case repair.
I dropped them off in person 7/25/22 and picked them up today 8/10/22.
Notice the letter explaining Email contact is preferred vs just sending them.
The stockman they included is beautiful!!🥰
I find it interesting they “weakened the spring” on the swayback. How would you do that?
9187DCA8-1F01-4A77-BBFE-D75FEAF5DADE.jpegBED4DC71-BA6E-4696-93E7-09AA92020AF5.jpeg
 
They couldn't re-grind the tip for ya?

And, I'd imagine by taking some metal off of the backspring, and re-pinning the knife. Maybe you don't even have to re-pin, I don't know.
 
Without permission from the owner, I think Case took the safer route by not modifying the knife blade. Some people might want to shape it to make a small screwdriver tip, or angle it down steep to have a stronger tip. A wide array of options and dollars to donuts if they did one thing, it might not have suited the owner. Now if they 'asked about it' or if the person had made mention of it when it was sent in, then they might have made an attempt to make the blade more pointier again.

I just sent in one of my Case folders, a Seahorse that I feel that the small pen blade was not heat treated correctly, doesn't keep an edge to save it's life. While the other two blades appear fine and take a good edge and seem to keep it better. HOPEFULLY they will be able to replace just that small pen blade with one they check first for blade heat treat. As I told them in a note that if they just replaced the knife, I may end up with other blades also not keeping an edge.

I filled out the repair form on line, a few days later I received the email and work order to send in with the knife. USPS shows it delivered to their PO Box today, we'll see how long this takes...
G2
 
Monday morning, just got an email response from them that my package has reached them and they will get back to me on the repair or replacement as soon as possible.
Nice to see that they took the time to be that quick with an update.
Fingers crossed that it will end up being 'fixed' too.

Knife in question is this USA carved Seahorse folder, unique and the main blade, while the tip was a bit blunt, it sharpened up nicely.

Untitled by GaryWGraley, on Flickr

G2
 
First Friday since they received the knife and no word on any progress but I didn’t expect anything that soon. But I’ll update each Friday or when they next provide new information to me.
They said it could be upwards to 4 weeks and we will see if it ends up that length of time
G2
 
Third Friday, no word this week.
Next week hopefully it will be done or at least some word from them.
G2
 
Wednesday the 14th of Sept the knife arrived back. There was no preface email from them that it was done, no tracking sent, just a padded envelope with the knife inside and a cardstock thank you for being a Case customer ;)

And...the work done, it looks to me that they used the same frame and scales and replaced ALL the blades !!! which I had ask them to be careful not to do unless it proved necessary, I am guessing it proved necessary :( the main blade needs to be sharpened and repointed again, the coping blade is also needing a good sharpening as well as the pen blade. I sharpened the pen blade up, that was the one that started this journey and the it took a nice edge. Now to see if it will keep it, the pen blade has XX on the tang, my memory is not that good to recall if my old one had that or not, so I am, again, guessing that it means it was truly XX tested. The coping blade just has SS on it and the main blade has the Case dating marks and the model number on the opposite.

So 26 days from the day it showed delivered until the day I received it back, not too bad I think, I would have liked an email letting me know it was 'fixed' and being shipped out, but, a year from now I won't remember that small oversight ;)

NOW, to get the blades back to sharp and pointy again. Once sharpened I may post this up for sale, but only once it's sharpened up and appears fine. I have a 'new to me' folder that I am using more since this one was at the 'spa' and grown attached to that one now.

So ends the saga of the Case USA Seahorse!
G2
 
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Well, I've been very satisfied with their warranty/repairs programme.

One knife they replaced and told me to keep the defective one.

Recently, a backspring busted on a year old Stockman, they fixed it and I got the knife back quite quickly with good communication.

I might add, I don't live in the US but in Europe so that makes it even more impressive. However, they could LEARN a bit about International geography....it was returned to my address, Finland, UNITED KINGDOM....Häh???:eek:🤣
 
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