Case researched, obtained, and sent to me for free a replacement shield

[screened porch]

Even though I told them up front that I'd bought the knife third hand.
And if the shield isn't perfect, I'm to send it to Case's repair department.
It's a lot closer to perfect than anything I could have done with a file and a bit of aluminum.

 

[Stelth]

Good on them! Glad to hear this.

 

[screened porch]

Good on them! Glad to hear this.

I thought the least I could do was to sing their praises.

(It's a 2009 Mackinac Bridge Walk knife, but I can't get a decent picture of the blade etch.(By the way, Mackinac is pronounced Mackinaw)).

 

[TheChunk91]

Case is just a great company, and that's all there is to it. I'm glad to support and see support for them.

 

[Hickory n steel]

Awesome.

 

[Vaporstang]

Nice to hear - good on Case!

 

[Ernie1980]

That is good to hear! So often you hear about the negatives, it is great to read some positive feedback

 

[jc57]

While I appreciate the good customer service, the way you state it, it sounds like they mounted an expedition into the Gobi desert.

Pretty sure they showed the picture to Emily/Joe (insert name) and she/he went out and pulled a shield from a bin out on the production floor and said "Here ya go."