Cliff Stamp
BANNED
- Joined
- Oct 5, 1998
- Messages
- 17,562
I have ordered from James in the past with no problems. I never commented on it because quite simply anybody can be a good dealer when things are smooth. However there were a couple of problems with my recent order of a few Spyderco's :
http://www.bladeforums.com/ubb/Forum20/HTML/000420.html
and James handled it well.
First off he was a little late in sending off the order because it was tax time and he made a post about this in the forum letting everyone know they could expect a slight delay. I emailed him a couple of weeks later and got the exact date. I was cool with this as delays happen and as long as I am kept on the level I have no complaints. However James went one step above this and gave a slight discount becuase the knives were a little later than he expected. I didn't ask for this but it was appreciated.
Second, as noted in the above link, my new Military had a lockup problem. This meant that I had to return it to Spyderco which meant I was out more money in shipping - this left me in somewhat of a foul mood. More so because I know I will have to wait about another 4-6 weeks to use the Military than anything else though. Anyway, James then drops me an email offering to compensate me for the shipping. I never asked him to do this but the offer was appreciated.
In short, I am pleased with the service and I know where my orders will go in the future.
-Cliff
http://www.bladeforums.com/ubb/Forum20/HTML/000420.html
and James handled it well.
First off he was a little late in sending off the order because it was tax time and he made a post about this in the forum letting everyone know they could expect a slight delay. I emailed him a couple of weeks later and got the exact date. I was cool with this as delays happen and as long as I am kept on the level I have no complaints. However James went one step above this and gave a slight discount becuase the knives were a little later than he expected. I didn't ask for this but it was appreciated.
Second, as noted in the above link, my new Military had a lockup problem. This meant that I had to return it to Spyderco which meant I was out more money in shipping - this left me in somewhat of a foul mood. More so because I know I will have to wait about another 4-6 weeks to use the Military than anything else though. Anyway, James then drops me an email offering to compensate me for the shipping. I never asked him to do this but the offer was appreciated.
In short, I am pleased with the service and I know where my orders will go in the future.
-Cliff
