Chesnut ridge knife shop slightly disappointing!

R.A.T. said:
At this stage, I would think there may be some type of a problem since you have not heard back from Tom. Have you tried calling him? I would make a phone call to the shop and ask what's up. Please keep us posted on the outcome.
Click to expand...

I was thinking about it. I sent a third email last night, as of yet there is still no reply. I will give him a call today sometime to see whats up.

I will definitely let you all know whats up!
 
Appreciate it, as weird as it may seem some people don't use email that much as a way of communicating. Usually if I don't get a response from someone via email then I follow up with a phone call. Let us know.

Jeff
 
Hello,

I want to start off by apologizing for the break down in communication. This is not how we do business. I reviewed the posts and I talked to my staff about the problem. I think we encountered a case of the perfect storm. The problem came up because the following reasons:

1. I was at a Gun & Knife Show on 12-19-08 through 12-21-08. This means we were short staffed at the shop.

2. It was the holiday season and we were sending out orders as fast as the printer could print the labels.

3. We were swamped by emails and phone calls. mainly, folks checking to see if we got their knives out in time for Christmas, and I understand their concern and welcome the inquires.

With that being said, that does not make up for our lack of communication. Our customers are Gold to us, if your not happy I not happy. These Izula Knives are the most sought after knives this season. We anticipated a good response in sale however the Izula knife sales exceeded the our expectations.

rugershooter16, please know I understand your frustration with us, you have every right to be upset. I hope you and all other customer that had this problem give us another chance to earn your business. Please post your order number and the shipping is on us. This goes for any customer that had a problem.

This afternoon was the first chance that I had to take a good look at the forums in a while. As a result this is the first time I saw this post.

To fix this problem; If you do not get satisfactory results from the orders@ridgeknifeshop email please email me at tom@ridgeknifeshop.com or call us at our toll free number 866-650-5550.

Last but not least we will ship out all back orders as soon as the knives hit our door.

Thank you for your support.

Tom
Chestnut Ridge Knife Shop
www.ridgeknifeshop.com
 
:thumbup::thumbup:

CRKS said:
Hello,

I want to start off by apologizing for the break down in communication. This is not how we do business. I reviewed the posts and I talked to my staff about the problem. I think we encountered a case of the perfect storm. The problem came up because the following reasons:

1. I was at a Gun & Knife Show on 12-19-08 through 12-21-08. This means we were short staffed at the shop.

2. It was the holiday season and we were sending out orders as fast as the printer could print the labels.

3. We were swamped by emails and phone calls. mainly, folks checking to see if we got their knives out in time for Christmas, and I understand their concern and welcome the inquires.

With that being said, that does not make up for our lack of communication. Our customers are Gold to us, if your not happy I not happy. These Izula Knives are the most sought after knives this season. We anticipated a good response in sale however the Izula knife sales exceeded the our expectations.

rugershooter16, please know I understand your frustration with us, you have every right to be upset. I hope you and all other customer that had this problem give us another chance to earn your business. Please post your order number and the shipping is on us. This goes for any customer that had a problem.

This afternoon was the first chance that I had to take a good look at the forums in a while. As a result this is the first time I saw this post.

To fix this problem; If you do not get satisfactory results from the orders@ridgeknifeshop email please email me at tom@ridgeknifeshop.com or call us at our toll free number 866-650-5550.

Last but not least we will ship out all back orders as soon as the knives hit our door.

Thank you for your support.

Tom
Chestnut Ridge Knife Shop
www.ridgeknifeshop.com
Click to expand...
 
R.A.T. said:
Appreciate it, as weird as it may seem some people don't use email that much as a way of communicating. Usually if I don't get a response from someone via email then I follow up with a phone call. Let us know.

Jeff
Click to expand...

CRKS said:
Hello,

I want to start off by apologizing for the break down in communication. This is not how we do business. I reviewed the posts and I talked to my staff about the problem. I think we encountered a case of the perfect storm. The problem came up because the following reasons:

1. I was at a Gun & Knife Show on 12-19-08 through 12-21-08. This means we were short staffed at the shop.

2. It was the holiday season and we were sending out orders as fast as the printer could print the labels.

3. We were swamped by emails and phone calls. mainly, folks checking to see if we got their knives out in time for Christmas, and I understand their concern and welcome the inquires.

With that being said, that does not make up for our lack of communication. Our customers are Gold to us, if your not happy I not happy. These Izula Knives are the most sought after knives this season. We anticipated a good response in sale however the Izula knife sales exceeded the our expectations.

rugershooter16, please know I understand your frustration with us, you have every right to be upset. I hope you and all other customer that had this problem give us another chance to earn your business. Please post your order number and the shipping is on us. This goes for any customer that had a problem.

This afternoon was the first chance that I had to take a good look at the forums in a while. As a result this is the first time I saw this post.

To fix this problem; If you do not get satisfactory results from the orders@ridgeknifeshop email please email me at tom@ridgeknifeshop.com or call us at our toll free number 866-650-5550.

Last but not least we will ship out all back orders as soon as the knives hit our door.

Thank you for your support.

Tom
Chestnut Ridge Knife Shop
www.ridgeknifeshop.com
Click to expand...

No problem Tom. I was the one who contacted you today via phone, we solved everything out just fine. I was just getting concerned after a while with no response. Definitely glad to have such help getting everything worked out!:thumbup:
 
My RC-4 arrived today from Chestnut Ridge Knife Shop. I ordered on-line Saturday night, the order shipped out Monday, and arrived two days later via USPS Priority Mail. Thanks for the speedy service, Tom. (And for making such a nice blade, Jeff!) :D
 
Your welcome Don G.. Thank you for ordering your knife from us, we appreciate your business! You'll do well with that blade, it's top notch.

Tom
Chestnut Ridge Knife Shop
www.ridgeknifeshop.com
 
Hey Tom,
Do you guys have a walk-in store? I'm right outside of Harrisburg (east shore) and would love to stop in if I ever get out in your area.
 
Because we are so busy with the website and trade shows we had to stop the walk-in's for now. At some point we will open the doors to walk-in's again. I would like to re-do the show room first and hire a full time casher.
 
Edited by Jeff Randall:

This is not the place to complain about anything other than RAT Cutlery. Sorry, but I'm editing your post. Go direct to Tom or go to another forum to complain.

Regards,

Jeff
 
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