I'm posting this not to be overly critical of this business, because I don't believe they are being deliberately negligent. I do think that their system is not set up for international ordering. I have placed 2 separate orders through Chestnut Ridge Knife Shop on line and both transactions have been far from seamless.
I placed the first order Jan 3 this year. I ordered an Ontario knives Marine Rader Bowie (blem, although I can't figure out why it's a blem) and a Schrade Nitro. I got an email a day later saying that shipping to Canada is $25 and I needed to send them an additional $16 to cover the difference. I responded and asked them to send a PP request for the $16. I got the request minutes later and it was paid. Around Jan 12 I called them to see if the order had shipped, it had not but was told it would go out tomorrow. I called again on Jan 20, it had still not shipped but they shipped it that day. it arrived on the 27. But they sent me the wrong knife. The Schrade nitro was serrated and I had ordered a plane edge. I'm sure for some this isn't a big deal, but for me, Serrated knives are my nemeses. (they don't cut they tear....but that's another thread) It wasn't a matter of the wrong knife in the wrong box, they sent the wrong knife...Not big deal, it happens. I emailed them the next day to find out what the return procedure was, I didn't get a response. On Jan 31 I decided to order a Becker BK9 from them. Got an email saying I needed to send an additional $16 to cover shipping. I was expecting this so I responded that they send the PP request and I also inquired about how to return the Nitro. No response. I called the following day and was sent a PP request for the $16 and told to just send the Nitro back with a note. I called the following week, believing the BK9 hadn't shipped yet, which it hadn't, so I included an Eskabar with the order. The Nitro had just arrived there the day before and they were going to package all 3 together and ship. I called the following week, not shipped yet now the Eskabar's are on back order, should be in next week. Called again the following week, yes the Eskabar's are in so we'll ship that out today. Called the Following week (yesterday) went through the gambit (Again) to make sure all the money was paid, yes you're all paid up, I'll finish up what I'm doing and ship that right away. Today the order is still listed as processing on their website, not shipped, and no email update.
If it doesn't change by the end of business today, I'll have to call them on Monday. I ordered the BK9 when I did because I wanted to have it for when we go to the hunt camp on Feb 4-6. I figured ordering a month in advance would allow plenty of time to get here and give me some time to play with it before I take it to the camp and scuff it up. If they ship it Monday USPS it'll never get here in time. Would it be too much to ask them to overnight the order to me (at their expence)? What should I do if they refuse my request for overnight shipping?
I placed the first order Jan 3 this year. I ordered an Ontario knives Marine Rader Bowie (blem, although I can't figure out why it's a blem) and a Schrade Nitro. I got an email a day later saying that shipping to Canada is $25 and I needed to send them an additional $16 to cover the difference. I responded and asked them to send a PP request for the $16. I got the request minutes later and it was paid. Around Jan 12 I called them to see if the order had shipped, it had not but was told it would go out tomorrow. I called again on Jan 20, it had still not shipped but they shipped it that day. it arrived on the 27. But they sent me the wrong knife. The Schrade nitro was serrated and I had ordered a plane edge. I'm sure for some this isn't a big deal, but for me, Serrated knives are my nemeses. (they don't cut they tear....but that's another thread) It wasn't a matter of the wrong knife in the wrong box, they sent the wrong knife...Not big deal, it happens. I emailed them the next day to find out what the return procedure was, I didn't get a response. On Jan 31 I decided to order a Becker BK9 from them. Got an email saying I needed to send an additional $16 to cover shipping. I was expecting this so I responded that they send the PP request and I also inquired about how to return the Nitro. No response. I called the following day and was sent a PP request for the $16 and told to just send the Nitro back with a note. I called the following week, believing the BK9 hadn't shipped yet, which it hadn't, so I included an Eskabar with the order. The Nitro had just arrived there the day before and they were going to package all 3 together and ship. I called the following week, not shipped yet now the Eskabar's are on back order, should be in next week. Called again the following week, yes the Eskabar's are in so we'll ship that out today. Called the Following week (yesterday) went through the gambit (Again) to make sure all the money was paid, yes you're all paid up, I'll finish up what I'm doing and ship that right away. Today the order is still listed as processing on their website, not shipped, and no email update.
If it doesn't change by the end of business today, I'll have to call them on Monday. I ordered the BK9 when I did because I wanted to have it for when we go to the hunt camp on Feb 4-6. I figured ordering a month in advance would allow plenty of time to get here and give me some time to play with it before I take it to the camp and scuff it up. If they ship it Monday USPS it'll never get here in time. Would it be too much to ask them to overnight the order to me (at their expence)? What should I do if they refuse my request for overnight shipping?
