Jayinhk,
You cannot help to sense the hostility amongst us because of the link you had as your signature, basically a clear indication there's beef.
I can understand your point of anger but wouldn't it be all win-win had you contact Aunty and i needn't say more, the most customer-oriented person ever.
If Uncle is still around, he would do the same too.
Again, if you are going to run a business in the future, the last thing you want is a customer blasted on your products as if it is trash and continuously blackmailing on you.
It's darn easy but we are all walking a wheel of Karma as well.
It doesn't hurt to send an email to Auntie about your case.
The longest i've waited for her reply was 2 days (different time zone and yet she make every effort to do it) .
I have yet to see anyone choked swallowing their pride.
After all, we are still quietly dreaming about the next good khukuris.
H.I never failed to deliver.
No Pun intended.