Chris Reeve Knives Customer Service is Pretty Remarkable "The Good"

[HawkPilotUSA]

I just received my left-handed early 90's large "P" Sebenza back from CRK. I initially sent it to them on the recommendation of two of the forum members KELAMA and Lone_Wolf, my humble thanks to both of you for your assisitance.

Foremost, after CRK received the knife they emailed me letting me know it was safe and sound. Then not too long after that, they notified me of what they were going to do to bring it back to life. I was expecting to pay for the service because of the slight pitting and rust that had somehow managed to grow on the blade pivot area in my safe all these years.

When contacted a third time they not only told me that it was ready to ship, I believe it was approx. 6 weeks, but that the only charge would be the shipping back to me. Unbelievable to know that there is still a company that takes the time and expense to keep a customer and live up to the name on the knife.

I actually felt guilty not having to pay for their time and service since the issue was obviously my fault.

I'm sure that their patience is tested on a daily basis with a plethora of manageable and unmanageable issues.

The knife looks brand spanking new, except for the pitting they couldn't remove but gave it a helluva try. It's razor sharp, locks up like new and centerlines better than before.

Thank you CRK. You have a customer for life.

 

[Peter Hartwig]

I fully agree-they have a great customer service staff there

 

[Lone_Wolfe]

You're very welcome! :thumbup: Great looking knife you got there!

 

[palonej]

Looks fantastic!!
Great customer service is priceless!!
Joe

 

[Bmurray]

that's was another reason I bought a Sebenza 25

 

[ridgeline]

Their customer service is nothing short of outstanding. Great communication, reasonable turnaround. They are top-notch.

 

[9Nine]

I just received my Sebenza back from them after receiving the spa treatment. Communication was excellent, service was prompt, and they fixed everything I asked for and the knife came back butter smooth. It has been a user and developed a little blade play, so it needed some TLC, and they delivered on everything. In fact, there was one issue that was caused by dropping the knife or something similar, that they said on the invoice was not able to be fixed due to a dent in the detent ball track. But despite them being "unable" to fix the issue, it is almost non existent now. Methinks CRK is being a little too humble! And all of that free of charge. I was already a customer of theirs for life, but this certainly didn't hurt.

10/10 customer service.