hi, this is my first post; how are all of you doing? i was wondering if anyone else has had problems with CS. i made sure to keep invoices and copies of everything that went on with this problem: i bought a light kukri from Cutlery Shoppe made by Cold Steel. Well, that was back in March. when it got nice out i went out and took a hack at a small pear branch; the blade snapped off at the handle! i was shocked. Cutlery Shoppe said since 30 days had passed i had to go through CS for any help since they had a 5 yr warranty. Well, I shipped it back; they said it was bad heat treatment. I said i didn't trust the light kukri; can i get my Visa credited and order the regular 240.00 kukri? i mean they're making money here, right, and they admitted the light kukri was defective. the girl i spoke to asked her controller (i think her name was Patti-this took place over 3 weeks time with numerous calls from me to CS as well as a letter); she said they couldn't do that. they could only exchange the same exact blade. i pointed out that they would be making $$. it didn't matter. so Cutlery Shoppe told me to have CS ship me the light kukri. then i had to reship the light kukri to Cutlery Shoppe and am now waiting for them to get a regular CS Kukri (the more expensive one) to ship to me. they said no problem, they're happy to make the profit and they couldn't understand why i got no help from CS. I even told CS in a letter how much i bought from them in the past (as well as two of my friends who work in fed. govt. with me): a CS 4 in. tanto voyager; special forces shovel; peacekeeper III; tanto neck knife; assegai spear; etc. i think i've been a good customer for them. sorry this is so long; but end of story is here i am missing my kukri and CS has lost at least 3 good customers. what's up with that kind of support? don't they want to make $$, i've never seen a store that wouldn't credit your card and charge you the difference. i'm just wondering if CS has done this kind of thing to anyone, or if i just got the bum steer from an employee. When i get the heavy kukri from cutlery shoppe, i'm planning on writing a letter with all my copies of receipts, etc., and address it directly to Lynn Thompson, although i don't think it will help.