Cold Steel Not answering their phone.

[snapshot2017]

I have tried for many days to contact Cold Steel, both by phone and e-mail i have not received a reply to my e-mails and my calls get answered by a auto voice but no matter what number they say can get to some real human all i get is their music and no one ever answers the phone.
Anyone else gotten in contact with them?

 

[Dangerously]

I think Lynn Thompson takes every January off to trek bare chested through the Alaskan wilderness, calling out Kodiak bears for sparring matches. They probably close the office.

But that’s just a guess.

 

[snapshot2017]

I think Lynn Thompson takes every January off to trek bare chested through the Alaskan wilderness, calling out Kodiak bears for sparring matches. They probably close the office.

But that’s just a guess.

Thanks for this Info. just wish they would post it on their web page.

 

[SW-EDC]

I've gotten an email reply back but it took a few days.

 

[snapshot2017]

I've gotten an email reply back but it took a few days.

I am just wanting to know if they are still having their War Hawk Tomahawk Mfg.ed, the Trench Hawk Tomahawk is shown on their web page but not the War Hawk Tomahawk.

 

[Daniel]

I talked to them 3 times today already. It must just be you that they ignore!


























-just kidding!

 

[snapshot2017]

I talked to them 3 times today already. It must just be you that they ignore!
Now that is wonderful news they are just ignoring, their loyal customers phone calls and e-mails.
























-just kidding!

 

[marcinek]

If we just had a subforum where one could talk about their experiences (Good or Bad) with dealers, sellers, and individuals they've bought, sold, and traded with.

 

[Dangerously]

If we just had a subforum where one could talk about their experiences (Good or Bad) with dealers, sellers, and individuals they've bought, sold, and traded with.

No one would read it.

 

[kvaughn]

I'm pretty sure Lynn was going for a long spa weekend.--KV

 

[19-3ben]

They ran out of meat-boots. In desperation they stabbed all the phones in the customer service department.

True story. Sad scene.

 

[RBid]

I think Lynn Thompson takes every January off to trek bare chested through the Alaskan wilderness, calling out Kodiak bears for sparring matches. They probably close the office.

But that’s just a guess.

Standing ovation!

 

[Basp2005]

They're probably all busy chopping pigs in half.

 

[insta9ves]

I have tried for many days to contact Cold Steel, both by phone and e-mail i have not received a reply to my e-mails and my calls get answered by a auto voice but no matter what number they say can get to some real human all i get is their music and no one ever answers the phone.
Anyone else gotten in contact with them?

My experience has been opposite. I had a warranty issue from a new purchase recently, emailed them and got reply within the same day. A couple of email back and forth they got things sorted out for me. All responses were within same day. I also called them because it took them longer than usual to send me the replacement(it was a Lawman that got weird grind) and I was able to get to someone.
BTW i buy many cold steel so i may be biased. Their turn around for warranty replacement is almost always within 2 weeks of me shipping the defective item, perhaps because i live in CA.

 

[Batleship]

I have tried for many days to contact Cold Steel, both by phone and e-mail i have not received a reply to my e-mails and my calls get answered by a auto voice but no matter what number they say can get to some real human all i get is their music and no one ever answers the phone.
Anyone else gotten in contact with them?

You don't have the secret mall ninja decoder ring.

 

[snapshot2017]

My experience has been opposite. I had a warranty issue from a new purchase recently, emailed them and got reply within the same day. A couple of email back and forth they got things sorted out for me. All responses were within same day. I also called them because it took them longer than usual to send me the replacement(it was a Lawman that got weird grind) and I was able to get to someone.
BTW i buy many cold steel so i may be biased. Their turn around for warranty replacement is almost always within 2 weeks of me shipping the defective item, perhaps because i live in CA.

Lets get one item clear and correct i am not complaining about any quality item, i already have the Cold Steel War Hawk Tomahawk and i have tested it plenty chopping though old logs, and the 1055 steel blade remains sharp with no signs of any chipping, also the blade remains tightly to the handle.

I have a friend who wants to buy one it's out of stock in many on line sites, i just wanted to know if they still were still having it Mfg.ed as it is not shown on their web page, the Trench Hawk Tomahawk is still shown.
Hope this make everything understood, and leaves nothing not understood in regards to my original post.

 

[HappyDaddy]

That really is odd. I've never owned a Cold Steel product, nor met Mr. Thompson, yet he called me today just to chat.

 

[Dallas T]

Meat Boots!!! Bwaahaaa that gets me every time

 

[Wowbagger]

all i get is their music and no one ever answers the phone.

Well at least they won't be lying to you . . . that's a plus.
I've found from several episodes that talking to them on the phone is fruitless.

I would recommend calling up Spyderco. They 'll talk to you. And better than that they 'll converse in facts and realities.

 

[Tommy-Chi]

Well at least they won't be lying to you . . . that's a plus.
I've found from several episodes that talking to them on the phone is fruitless.

I would recommend calling up Spyderco. They 'll talk to you. And better than that they 'll converse in facts and realities.

"I would recommend calling up Spyderco. They 'll talk to you. And better than that they 'll converse in facts and realities..." [of leaf blade box cutters].