Cold steel now offers a lifetime warranty

G

generallobster

Joined
Apr 7, 1999
Messages
514
I just got a bush ranger, and on the back of the box is a lifetime warranty! Not that 5 year junk. The weird thing was that on the box of a Vaquero Large, they had Life time warranty printed in bold letters, and under it the one-year warranty was stated. Of course there is no address printed anywhere on either box, so you have to search a bit to find out where to send a defective knife.
 
Hi, I don't care what the box says, when you really have a problem and talk to the company who made the product it should be resolved. For example, Victorinox (SAK) gives 5 years of garantuee on it's knives but I have had knives repaired and even replaced that were 10+ years old without any costs hatsoever. I just complained to Cold Steel about a my completely eatenaway hybrid leather with thin glued cordura skin sheath, from my SRK knife (about 4 years old). The SRK performes beautifully but the sheath just disintegrated while visiting the Amazones. They offered me a replacement for $22.50 (kydex one) and $22.81 postage !! I replied saying I would send them the SRK for keeps as I could get myself a new one with kydex sheath from Discount knives for $50 + $3 postage but I would be getting me a NON CS knife with a better garantuee. I received an email telling me that Lynn Thompson would be sending me a replacement sheath.
That's service in my view, even though it needed a second email.
My experience, good service and garantuee are very important should something fail.
Bye, Nimrod

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Hey,
That's good to hear. Cold Steel makes some great production blades, and sometimes is unfairly criticised. Sure some of their stuff is goofy; for example: "throwing spikes" which they call "Torpedoes". Or a small shovel that can be thrown! But in all fairness Carbon V is a very good steel, and they make some reasonably priced and very high quality knives. Hard to beat a SRK, for example.
 
Hi General, I send them a fax the number is 805-642-9727 . If you tell them you prefer an answer by email they'll send you one and then you got an emailaddress. I think they don't want to get bombarded by emails so they don't provide an email address.
Good luck, Nimrod

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Good service, but ya had to threaten 'em first
wink.gif
.

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I need a bigger bucket.
 
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