Commendation for EDC Knives and Duane Weikum

C

Copaup

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Oct 7, 2004
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I just recieved a package from EDC knives. Inside was a brand new Benchmade BM42 Balisong. I had intended it to be a present for my newly knife enthusiast wife, but I may be keeping it for myself, as it is much nicer than my old beaten up version. But that isn't why I'm posting.

I want to publicaly commend Duane Weikum. Due to a mix up there was a problem shipping my order. These things happen. After a couple of days I sent an email to EDC expressing my concern. Within minutes of sending the email, Duane personally called my cell phone and left a message explaining the situation and expressing an obvious desire to make it right. I didn't get a chance to call back as I was at work, but was greatly mollified by his effort. When I got home I found several emails from Duane about the situation and what was being done to resolve it. He went well out of his way to fix the problem and to ensure that his customer, me, was very well taken care of. No excuses, no passing the buck, no BS, he acknowledged the problem, apologized for it, and fixed it.

Anyone can hang out a shingle or a webpage and sell things. This has resulted in a great fall off in the level of customer service we tend to recieve, especially when it comes to esoteric items such as knives. I have rarely experienced customer service as good as this, and certainly never better. I plan to do more business with Duane in the future and will recomend him to others.
 
The heck with the knife, I've got to know how you got your wife to become a 'knife enthusiast'? That's valuable information! Enjoy the knife too!
 
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Thanks Copaup, for your understanding, for the kudos, and for your business! Much appreciated sir!
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I take customer service seriously...I try to provide the same level of customer service that I would like when I'm buying something from someone else. Generally, things go pretty smoothly, but there's always the order that comes up that we can't do anything right on...this was one of those. :(
The way I see it, if you are not happy with any aspect of your order, my #1 job is to fix the problem, and if I can't do that for whatever reason, then you have a refund coming. No BS, all CS. TM

Thanks everyone else for your support. :D
 
I have dealt with Duane and edc knives once and look forward to dealing with him again. His knives and his service are top notch. What more could you ask for.
 
The best measure of a man(and a dealer as well) is how they handle themselves when there is a problem. Duane is a great guy, and I've never had problems with orders from him(knock on wood) and I'd recommend him to begin with, but knowing that he handles problems this professionally and efficiently, just makes me respect him even more.

Nice job Duane:thumbup:
 
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