Compliments to Kershaw

[leapinglizard]

This is the first Post for me. Never thought that I would write one, but I wanted to pass this on. I have an older Kershaw Boa that I have carried everyday for about 4 years and the assisted opening was getting pretty slow. I had tried oiling it and it was still slow. When I took it apart to clean it, I found that one of the screw heads was buggerd up. Anyway, I wrote an email to Kershaw and asked where I could get a replacement screw. I received a reply from them within 2 days, asking for my address so they could mail the screw to me. I responded and recieved a full set of new handle screws and a new torsion bar in the mail, within a week! No charge. No requirement for a receipt. No questions!
Just great service.

 

[Esav Benyamin]

That's a great first post. I bet Kershaw appreciates it! Seriously, they do tend to pick up compliments on their service, and I think this thread will end up in The Good, The Bad, The Ugly with the rest of them.

 

[Hair]

I have heard that Kershaw's customer service is top notch.

I have reservations about the long-term durability of assisted knives and switchblades, and thus when I spend a lot of money on a knife I *tend* to go for a manual knife rather than one with an opening mechanism as I feel a simple manual knife will be with me forever.

But Kershaw's great customer support puts me at ease.

 

[tim8557]

The hardest part is the "first thread".....thereafter they really start flowing !

Welcome.

 

[flip]

I recently had the same kind of service from kershaw. The screws worked loss on the pocket clip on a Blur and the clip came loose and was bent in the process. I contacted them and in a very short time received a new clip and screws at no charge. There is simply no better company to deal with if you have a problem with one of their products.

 

[C Ben Susrool]

In my personal experience, there is no better customer service.:thumbup: :thumbup: :thumbup:

 

[Psychopomp]

In my personal experience, there is no better customer service.:thumbup: :thumbup: :thumbup:

Yup. Kershaw is one of the best I've dealt with. I carried a Vapor II everyday for about a year as a beater knife, and admittedly I abused it heck out of it. It developed some nasty blade play. I called Kershaw and left a message with the warranty department with my name, address and phone number.

The very next morning, someone called back to make sure they had all the information correct and within a few days a completely new set of handle screws, pivot pin and washers arrived in my mail box. Fixed the problem and turned me into a Kershaw fan.

All this for a $30 knife.

Buck's customer service is also top notch, as is Spyderco's (I've never had a warranty issue with a Spyderco, but all of my questions have been answered quickly).

We're lucky. The knife industry, no matter how fast it seems to be growing in recent years, is still small enough that there's a personal feel to it. You won't find that anywhere else.