Honestly, the last thing I worry about when buying one of those so-called tactical folders is breaking it. You can't "break" an SMF or an XM-18, unless you are one of those jackasses posting "resistance tests" videos on YouTube.
What you want from CS is to handle issues like lost or stripped screws, blade play, worn lock bars... You also want fast service and good communication about what is going on, including shipping.
Apparently when dealing with Strider there's something else you will need CS for. Having them fix a knife that arrived messed up.