Andy, Since you're back-logged on e-mail and your phone lines are down, my bank is handling the disputed charge to my credit card on my behalf. I noticed your website still states you have CQC-T available in limited quanities and your ordering system is still charging credit cards immediately upon placing of an order for the CQC-T. Also, since Suzanne Settle (Sales and Service Desk) hasn't worked at ATC for months now you really need to remove her from your website. There isn't even an "out of office assistant" to let customers know their e-mails aren't being viewed. I'd recommend potential ATC customers only place orders directly with knife shops. Good luck, Don G.