CRK Customer Service - Impressive

miguet

miguet

Feedback: +163 / =0 / -0
Joined
Apr 7, 2001
Messages
1,462
I sent 3 sebenzas for cleaning and sharpening. While on the phone, you conjure an image of who it is you're dealing with - I sense that CRK staff feels enfranchised. Nothing but professional conversation and correct answers. They knew exactly where my knives were in the process and when they'd be returned.
 
I really hope his company stays this way.

many companies start out great and then explode with business and falls apart.
 
You do realise how long CRK have been making knives ? I think they might just know what they are doing. :p

HwangJino said:
I really hope his company stays this way.

many companies start out great and then explode with business and falls apart.
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Eddie47 said:
You're paying for that service.
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You're right, but there are companies that charge as much or more while providing less service. Acknowledging good customer service is a simple courtesy for any customer; it lets the staff know their work is appreciated.
 
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Eddie47 said:
You're paying for that service.
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I don't think that is the case at all. The Sebenza offers much, much more value than its price, over the years you use it. And besides, a polite thank you irrespective of whether you paid for the service or not, are good manners.
 
One of their past employees was in the shop helping out, took time to talk with me and understood that when I sent in my first Sebenza, a large micarta classic, for pivot repair, it was probably the most expensive knife I've ever bought. Best customer service from a knife company I've ever experienced. Definitely reassured.
 
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