CRK customer service is one thing but how they treat you is so much more!

Dropped by the shop this morning, it was disappointing. I really don't expect them to roll out the red carpet and treat me like a superstar, but it was a very cold reception. In fact, when the receptionist asked me where I was from, I told her and her response was "well, thanks for stopping by and have a safe trip home." Cordial, for sure, but not inviting in the least. I wanted to have my knife sharpened while I was there, but decided against it when I was essentially shown the door.

Interesting how two people can have totally opposite experiences. I did not push myself on the place, and I don't consider myself extra annoying or off-putting, but I sure felt like I had the plague.

Doesn't change my opinions about the knives or service at all, but if any of you are considering extending your vacation an extra day just to stop by and see where the magic happens, it might be better to stay away and keep the dream alive in your mind.
 
vmmvmmm said:
Dropped by the shop this morning, it was disappointing. I really don't expect them to roll out the red carpet and treat me like a superstar, but it was a very cold reception. In fact, when the receptionist asked me where I was from, I told her and her response was "well, thanks for stopping by and have a safe trip home." Cordial, for sure, but not inviting in the least. I wanted to have my knife sharpened while I was there, but decided against it when I was essentially shown the door.

Interesting how two people can have totally opposite experiences. I did not push myself on the place, and I don't consider myself extra annoying or off-putting, but I sure felt like I had the plague.

Doesn't change my opinions about the knives or service at all, but if any of you are considering extending your vacation an extra day just to stop by and see where the magic happens, it might be better to stay away and keep the dream alive in your mind.
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Wow. That is quit a difference from the OP's post. Maybe part of it was because it was on a Monday. For some businesses Mondays can be hectic
 
338375 said:
Wow. That is quit a difference from the OP's post. Maybe part of it was because it was on a Monday. For some businesses Mondays can be hectic
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That's what I'm thinking. If they're not busy, they'll go out of their way, but if they are busy, they will simply be short and to the point.
 
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