CRK disrespectful to customers?

Kallil said:
Pricing Policy: It is our intention to honor the quoted price you received when placing your order. If the cost of materials, supplies, and labor significantly increases, implementing a price increase to backorders may be unavoidable. If this becomes necessary, we will communicate changes to your order as promptly as possible. Thank you for your loyalty, patience, and understanding.

Has this disclaimer been there since before those long lead times? I’m not a lawyer, but this sounds very cut and dry. Trust me, I can skip over eula’s and disclaimers with the quickest of them, but if you’re generally the type to make a big deal out of everything, it’s a good idea to read these things. Words have meaning
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Yes that disclaimer was there a couple months ago when I placed an order. I specifically remember looking for it since the lead time was 5 or 6 years for the cgg sebenza I was placing an order for.

Edit* Just saw you said before the long lead time. That I don’t know, either way as others have stated either pony up the dough or don’t.
 
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not2sharp said:
You are right to be upset. Either cancel the order and move on, or pay the extra $$$$ and enjoy your knife. BTW, there is no guarantee that there may not be further price hikes on your order before the delivery date.

CRK feels they are leaving too much money in their customers hands and that their customers wouldn't mind paying them more. So either cancel the order and help to prove them wrong, or pony up and perhaps they will do it to you yet again. Personally, I find raising prices on pre-placed orders to be great reason to stop doing business with someone.

n2s
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Have you noticed that the cost of literally everything has gone up pretty dramatically in the past couple of years?
 
XL883N said:
Stupid reasoning to get mad at the company. You haven't paid for and aren't out anything. What about if you decide to cancel the order in the 11th hour? Should Tim start a thread here mad at you?
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Indeed, everything changes and as Darwin said

It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.
 
bellyfulls said:
Indeed, everything changes and as Darwin said

It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.
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Changing market conditions are a risk the company assumes when they choose to book orders years in advance of delivery. The simple solution is to close the order book until you have caught up.

What they have now is a farce; neither the prices nor the commitment to purchase is worth anything. Each customer will have to decide whether they will continue to play with this poorly run company. Both sides are free to play the same game; of course I will honor my commitment to buy…at the original price…else you know what you can do with your stuff…There is no contract, hence no need to give a cancellation notice. Let them produce the stuff and then let them know what you think of their pricing policy.

n2s
 
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not2sharp said:
Changing market conditions are a risk the company assumes when they choose to book orders years in advance of delivery. The simple solution is to close the order book until you have caught up.

What they have now is a farce; neither the prices nor the commitment to purchase is worth anything. Each customer will have to decide whether they will continue to play with this poorly run company. Both sides are free to play the same game; of course I will honor my commitment to buy…at the original price…else you know what you can do with your stuff…There is no contract, hence no need to give a cancellation notice. Let them produce the stuff and then let them know what you think of their pricing policy.

n2s
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Please feel free to cancel your orders so I get mine sooner, Karen.
 
not2sharp said:
There is no contract, hence no need to give a cancellation notice. Let them produce the stuff and then let them know what you think of their pricing policy.
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There's no obligation to buy when the knife is finished anyway... If I recall correctly when I ordered my small 31 in 2020 (when the wait time was just a year) they specifically said if you decide not to purchase, it just goes to the next person in line.

You accomplish nothing by being indignant about their prices and saying "Hahaha jokes on you I'm not buying it now!" They just email the next guy, whose wait is that much shorter, and the knife sells.

If they took a deposit like Randall and then guaranteed today's prices like Randall, I'd see a reason to be upset. CRK doesn't doesn't do it that way, and they're up front about it.
 
On the other hand, there is no reason to feel bad if you feel you have to(or want to) cancel your order. They will just politely thank you for letting them know, and will hold no Ill will toward you. They have done what they feel they had to do, and you can do what you feel you have to do. In the long run though you very well may regret canceling an order, and since you have years to decide it might not be something to rush to judgement while in an emotional state.
As always the choice is yours,but if you think canceling an order will somehow punish the company your just kidding yourself, even if they would prefer(as they do with almost all ) to keep you as a customer.
 
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not2sharp said:
Changing market conditions are a risk the company assumes when they choose to book orders years in advance of delivery. The simple solution is to close the order book until you have caught up.

What they have now is a farce; neither the prices nor the commitment to purchase is worth anything. Each customer will have to decide whether they will continue to play with this poorly run company. Both sides are free to play the same game; of course I will honor my commitment to buy…at the original price…else you know what you can do with your stuff…There is no contract, hence no need to give a cancellation notice. Let them produce the stuff and then let them know what you think of their pricing policy.

n2s
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Your prerogative to do this, but the bolded part I think speaks volumes about you.
On one hand you are angry that they don't honor yesteryears prices on goods that have not been produced, Materials not purchased and wages not yet payed; Still in flux
On the other, you are saying, let them produce that and then cancel it!

Can they do you the favor of dropping a crisp new $50 in the box and honor the prices you ordered at..or do the extraordinary circumstances of the last few years not bear any consideration?
 
bhyde said:
Your prerogative to do this, but the bolded part I think speaks volumes about you.
On one hand you are angry that they don't honor yesteryears prices on goods that have not been produced, Materials not purchased and wages not yet payed; Still in flux
On the other, you are saying, let them produce that and then cancel it!

Can they do you the favor of dropping a crisp new $50 in the box and honor the prices you ordered at..or do the extraordinary circumstances of the last few years not bear any consideration?
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I have backed off some of this since it has become apparent that the OP had not “ordered a knife”, but had merely been placed on a waiting list for the desired item. Since no commitment was made by either party the angsts is entirely unnecessary. Were there to have been a contractual commitment, as is the case with Randall Made Knives, I would expect that the original price be honored. Changing market conditions can impact either party; the commitment would have been made to lock in both parties and neither should have the ability to unilaterally change the price.

n2s
 
not2sharp said:
I have backed off some of this since it has become apparent that the OP had not “ordered a knife”, but had merely been placed on a waiting list for the desired item. Since no commitment was made by either party the angsts is entirely unnecessary. Were there to have been a contractual commitment, as is the case with Randall Made Knives, I would expect that the original price be honored. Changing market conditions can impact either party; the commitment would have been made to lock in both parties and neither should have the ability to unilaterally change the price.

n2s
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No money changes hands with a direct order until a few weeks before the order is to be fulfilled. Then a call is placed (sometimes an email) about payment etc.
What is really strange to me is, people really want to order direct for some reason. Maybe it is semi-custom? Sometimes not, but orders are being filled to dealers every month. Maybe you wait a few months by looking at online dealers to get what you want, but that would certainly beat waiting years.
Just my 2 cents- I have had a few orders direct over the years but don't currently have any.
 
It would have to
bhyde said:
No money changes hands with a direct order until a few weeks before the order is to be fulfilled. Then a call is placed (sometimes an email) about payment etc.
What is really strange to me is, people really want to order direct for some reason. Maybe it is semi-custom? Sometimes not, but orders are being filled to dealers every month. Maybe you wait a few months by looking at online dealers to get what you want, but that would certainly beat waiting years.
Just my 2 cents- I have had a few orders direct over the years but don't currently have any.
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It would have to be something pretty special to wait 5 years and even then I would question the logic. I ordered my 1st from CRK and it had some custom work, but that was 2008 and Ibelieve the wait was like 2 months
Too much changes in 5 years. I could be into a totally different style by then, or at least different configuration.
But I would guess the delay will just increase the demand.
 
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