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CRK Service/Spa Confusion??

Discussion in 'Chris Reeve Knives' started by MEJ, Aug 10, 2017.

  1. MEJ

    MEJ Basic Member Basic Member

    Jul 24, 2011
    Sorry for the dumb question but I cant seem to figure this out.
    To send in my sebenza for servicing/spa treatment, do I have to contact their customer service before hand to give them a heads up or do I just send the knife in with the printed form they have without letting them know.
     
  2. bhyde

    bhyde UNNECESSARY EVIL Staff Member Super Mod Moderator Platinum Member

    Mar 19, 2002
    Giving them a heads up is never a bad idea, but not totally necessary.
    Also, don't send the box, birthcard or other documents. Just the knife...well packaged with the instructions for what you would like to have done.
     
    Thin-Slice, RyanRaben and meepleup like this.
  3. MEJ

    MEJ Basic Member Basic Member

    Jul 24, 2011
    Alright cool, easier than it thought. Thanks for taking the time to respond!
     
    bhyde likes this.
  4. Steel_Addiction

    Steel_Addiction Gold Member Gold Member

    Jun 10, 2011
    +1 on knife only.

    A typed letter with instructions is all u need.

    If u are wanting upgrades or changes a quick email beforehand will verify if what u want is possible.
     
  5. Thin-Slice

    Thin-Slice Gold Member Gold Member

    Jul 4, 2016
    Just make sure you specify exactly what u want. I sent some in and got new washers and such but did not get my old washer back. Be as specific as u can. But beware mine took about 2 and half months to get back to me. Take that into consideration and dont leave urself without a folder. Then again most of us have plenty
     
  6. Peter Hartwig

    Peter Hartwig Gold Member Gold Member

    Feb 29, 2008
    To state the obvious-remember to supply them with your contact info
    and they suggest you insure it.
    If you don't want something that is part of the standard spa treatment, mention that also-such as bead blasting or sharpening
     
  7. Don M

    Don M

    711
    Apr 30, 2000
    Probably not absolutely required, but they say on their web site to fill out the service form (online, or print a copy and send with the knife).

    http://www.chrisreeve.com/service-form.html

    List of services and prices:

    http://www.chrisreeve.com/maintenance-services.html
     

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