CRK Warranty

snyper1ad · Jun 12, 2012

I will preface this by stating I have no agenda or actual dog in this fight. As I stated earlier in the previous thread I own 2 sebenza's a large and a small that I have been carrying for over a year with no issues. I truly enjoy owning these two knives and use not abuse these knives regulary among other knives from other manufacturer's that find their way into my daily rotation. I am not a fanboy of any brand and like and dislike knives from just about every brand.

I am not restarting this thread to attack or defend CRK. As stated I have never had a problem with CRK or had a cause to contact them so I am ignorant to their customer service practices. Due to the loyalty of the vast majority of posts about CRK I would beleive as a whole they are truly concerned about their customers and stand behind their products. As you can tell I have been an active member for a year on this forum and don't post often as I usually don't find that I have anything pertanant to add to he mix. However I have been anxiously watching this post awaitng CRK's response because the warranty is just as important to me as the quality of the product. Crk chose to start this thread and handle this issue publicly about what constitutues abuse. This has always been an issue that I have always wondered about.

I never wrist flick my knives but do thumb flick them and have always wondered if this woukd be considered abuse by CRK as I have never seen it adressed specificaly. As such I always carefully open my Sebenza's concerned that I may void my warranty. I can not afford to replace these knives and I hope to pass them on to my son some day with fond memories attached.

I have noticed too many people automatically dismissing anything that isn't 100% pro CRK. I understand this mind set as when you have alot of money and emotion invested in something some people feel the need to defend their beliefs at all costs. I am not accusing anyone of anything but believe it would be in CRK's best interest to adress this issue sooner than later.

Regardless of Mr Reeve's response I will not be rushing to sell my sebenza's and feel that my investment in his knives was a wise choice that someday my son will hopefully enjoy as well. That being said how he handles this situation will effect future purchases. I hope that posters can keep this thread civil and anxiously await a response from Mr Reeve. Thanks, Mike.

TLR · Jun 13, 2012

With all due respect this thread is a bad idea. There's a reason the first one was closed yesterday. If anyone is going to open a part 2 it should be CRK.

Ken44 · Jun 13, 2012

TLR said:
With all due respect this thread is a bad idea. There's a reason the first one was closed yesterday. If anyone is going to open a part 2 it should be CRK.

The biggest +1 ever !

Will you please lock your thread.
If you won't, please at least please change the title. The title is the same as the one Chris made.

BBW · Jun 13, 2012

TLR said:
With all due respect this thread is a bad idea. There's a reason the first one was closed yesterday. If anyone is going to open a part 2 it should be CRK.

+2 close this

snyper1ad · Jun 13, 2012

I'll change the titile of this thread as requested but my initial statement stands.

JNewell · Jun 13, 2012

There is a fundamental misunderstanding about warranties, I suspect. There are a lot of posts here that make assumptions about what might happen and a lot of people tryinng to play lawyer with the language. My experience with a broad range of items, including CRK knives, over a lot of years really comes down to this. If you treat your gear reasonably and something goes wrong, the manufacturer will nearly always stand behind their product if you come back to them politely and treat them reasonably. As long as those are true, the words on the paper just don't matter...

snyper1ad · Jun 13, 2012

JNewell said:
There is a fundamental misunderstanding about warranties, I suspect. There are a lot of posts here that make assumptions about what might happen and a lot of people tryinng to play lawyer with the language. My experience with a broad range of items, including CRK knives, over a lot of years really comes down to this. If you treat your gear reasonably and something goes wrong, the manufacturer will nearly always stand behind their product if you come back to them politely and treat them reasonably. As long as those are true, the words on the paper just don't matter...

I agree. But what I am eagerly anticipating is that what constitutes abuse has always seemed (to me at least) to be a gray area with CRK knives. Mr Reeve has decided that he is going to publicly adress this issue on the forum. I am greatful that he has chosen to do this as it is the one concern I have when purchasing one of his knives.

nyefmaker · Jun 13, 2012

If your waiting for Mr. Reeve's reply, you might be waiting awhile as they make it a practice to not reply to everyone's question on the forums. Their warranty is clearly stated and if there is an issue, its best to contact them directly and have Them take care of and address the issue, rather than flame about it for days. I am in no way saying that you are, just stating a fact that should be honored by all.

I have owned 68 CRK total ( wish I still had every one ), and in all of those, I have only had 2 instances where I had to send one in for warranty. One was new, the other was used. On BOTH Occasions, Mr. Reeve called and spoke to me personally about the issue, what caused it, and what he was going to do to fix it. Neither cost me anything other than shipping.

Not only do I feel that CRK makes the Best Knives in the industry, I Also feel he offers the Best Warranty in the Industry. Any item that is abused will be voided by a warranty. This applies to Any product.

JNewell · Jun 13, 2012

If you think things are unclear here, head on over to the Spyderco company forum. The difference between the written policy and the official posts about it (on the one hand) and what actually happens (on the other hand) makes the CRK warranty look simple and clear. I have to say that if you're buying any knife based on the warranty, or not buying a Spyderco, Kershaw, CRK, Bark River, Strider, whatever, based on complaints in these forums, you are in my opinion making a very serious mistake. Sorry, but I have to call that one as I see it. These companies are not in business by accident or in spite of the quality of their products and service.

snyper1ad said:
I agree. But what I am eagerly anticipating is that what constitutes abuse has always seemed (to me at least) to be a gray area with CRK knives. Mr Reeve has decided that he is going to publicly adress this issue on the forum. I am greatful that he has chosen to do this as it is the one concern I have when purchasing one of his knives.

Ken44 · Jun 13, 2012

nyefmaker said:
If your waiting for Mr. Reeve's reply, you might be waiting awhile as they make it a practice to not reply to everyone's question on the forums. Their warranty is clearly stated and if there is an issue, its best to contact them directly and have Them take care of and address the issue, rather than flame about it for days. I am in no way saying that you are, just stating a fact that should be honored by all.

This.

If you have a question about the warranty, you may want to call instead of starting a thread. It's always best with ANY knife company to call before starting this type of thread.
Please give them a call...1-208-375-0367. Talked to Heather today, and they are great at helping you with any questions.

I also think CRK offers the best warranty in the industry. I sent one back that was 13 years old last year(sticky lock). The knife came back in 2 or 3 weeks with a perfect lockup, and also came back looking like a new knife. I even told them I got the knife from someone else, and the lock was sticky when I got it.

snyper1ad · Jun 13, 2012

nyefmaker said:
If your waiting for Mr. Reeve's reply, you might be waiting awhile as they make it a practice to not reply to everyone's question on the forums. Their warranty is clearly stated and if there is an issue, its best to contact them directly and have Them take care of and address the issue, rather than flame about it for days. I am in no way saying that you are, just stating a fact that should be honored by all.

I have owned 68 CRK total ( wish I still had every one ), and in all of those, I have only had 2 instances where I had to send one in for warranty. One was new, the other was used. On BOTH Occasions, Mr. Reeve called and spoke to me personally about the issue, what caused it, and what he was going to do to fix it. Neither cost me anything other than shipping.

Not only do I feel that CRK makes the Best Knives in the industry, I Also feel he offers the Best Warranty in the Industry. Any item that is abused will be voided by a warranty. This applies to Any product.

I am expecting a reply. Not necessarily to this post but under the thread a simple statement which Mr Reeve started he said that he was going to do some more research into the flicking and lock face issue and post his results/ conclusions (to paraphrase). I understand he is probably still unpacking from the Blade Show but I as I am sure many others are patiently awaiting his response.

Ken44 · Jun 13, 2012

snyper1ad said:
I am expecting a reply. Not necessarily to this post but under the thread a simple statement which Mr Reeve started he said that he was going to do some more research into the flicking and lock face issue and post his results/ conclusions (to paraphrase). I understand he is probably still unpacking from the Blade Show but I as I am sure many others are patiently awaiting his response.

Trying to rush the man will not make it happen any faster.

Give it a break please. It may be weeks, or months for you that feel you need this. I don't need a response, I believe the man when he said flicking did not cause the problem with those three abused knives.

Again, give them a call if you have any type of warranty question....208-375-0367. You will see how helpful they are.

Steel_Addiction · Jun 13, 2012

Ken44 said:
Trying to rush the man will not make it happen any faster.

Give it a break please. It may be weeks, or months for you that feel you need this. I don't need a response, I believe the man when he said flicking did not cause the problem with those three abused knives.

Exactly,

I don't understand what the big hurry is to find out.

We are all lucky that he is actually taking the time and effort into doing these tests and giving us answers.

snyper1ad · Jun 13, 2012

I'm not rushing him nor am I in anyway trying to be negative. I am eagerly and again patiently waiting for an answer to a question I've personally had for a long time. I've never asked him or CRK this question because honestly I didn't want to call and bother them being a small shop. I always figured maybe I might see him at an expo someday and ask him then. Mr Reeve is the one who said he would publicly address this issue not me. I am just happy to have resolution on this topic. I TRULY am not trying to instigate or accuse anyone of anything.

Ken44 · Jun 13, 2012

Please call them, and stop this.

snyper1ad · Jun 13, 2012

I am starting to feel attacked here. I have been nothing but polite and courteous. I have thanked Mr Reeve for taking the time to address this issue. I have stated how much I enjoy his knives and how I have never had a problem with anything CRK related. I only have stated how I am excited to hear his results.

snowreaper1 · Jun 13, 2012

Looks like Esav was right on the money with his statement after closing the last thread......

"'Tis becoming somewhat repetitious.
Perhaps to put an end to it, after all, another thread, much to the same effect, will be along soon enough .."

snyper1ad. I don't doubt your sincerity and don't think anyones questioning your motives.... it' just we all
know what this thread is going to turn into. Another 50 page sh$%t fest just like the last one. But I guess
we can hope that indeed doesn't happen.

Ken44 · Jun 13, 2012

snyper1ad said:
I am starting to feel attacked here. I have been nothing but polite and courteous. I have thanked Mr Reeve for taking the time to address this issue. I have stated how much I enjoy his knives and how I have never had a problem with anything CRK related. I only have stated how I am excited to hear his results.

I'm lost. What do you want to hear from us?

Chris will address it when he has time. He does not post in this room much at all, and it may be awhile. Can you please lock this thread, and be patient...or call with any warranty questions.

I'm not trying to be rude, but there was no need for this thread. Thanks you, and hope you understand.

snyper1ad · Jun 13, 2012

I'm done. I tried having a polite nonconfrontational thread about CRK's warranty. You win.