Happy New Year all.
I wanted to update everyone on this situation.
So that things are clear, and there are no misunderstandings, I'd like to share with you the following information:
1. Jeff's refund was issued last evening via paypal.
His knife, and an additional gents folder with mammoth ivory, was sent today via express mail.
He should have the knife he ordered, and the one offered in apology, on Saturday if USPS does its job.
His tracking number is EO 897 992 793 US (it is different than the number I originally gave to him.)
Hopefully he will receive his knives in good order and be pleased with them.
2. Ralph Chamberlain was issued his refund last evening via paypal.
His knife, and an additional stag handled daddy barlow (I think Ralph likes stag!), was sent today via express mail.
He should have the knife he ordered, and the one offered in apology, on Saturday if USPS does its job.
His tracking number is EO 892 064 341 US (it is different than the number I originally gave to him.)
Hopefull he will also receive his knives in good order and be pleased with them.
3. Eric Swartz was not issued a refund, as his situation was a little different.
The upswept stag carver that he ordered, and a matching stag straight carver, was sent today via express mail.
He should have his original upswept carver, and the straight carver offered in apology, on Saturday if USPS does its job.
His tracking number is EO 893 113 485 US (it is different than the number I originally gave to him.)
Hopefully he also receive his knives in good order, and be pleased with them.
4. Another gentleman, who has not been part of this discussion and shall remain nameless (unless he wants to step up and chime in), did not receive the mammoth ivory scales that he paid for.
They were lost here on my end.
His refund was issued last evening via paypal.
He is getting a package, which was also shipped via overnite mail, which contains a similar set of scales and another larger set of scales, of even better quality, which I am offering him in apology.
I hope he gets his ivory tomorrow (saturday) and that he is pleased.
5. Two other people, who have not been part of this discussion and shall remain nameless (unless they step up and want to chime in), did not recieve the mammoth ivory scales in a timely manner.
Both were refunded their money and their scales were sent to them anyway as my apology for being so late in shipping to them.
These two transactions were handled about two weeks ago.
If they give me permission to put their names here, I will do so.
I have not heard from them, but I hope they are ok with the situation and with my efforts.
6. BiggerJon is to recieve a gents folder hafted in blue/green mammoth ivory and a two blade barlow hafted in green/gold mammoth ivory.
I do not have his address on hand right now and have requested that he email it to me.
Both knives will be express mailed to him as soon as I have his address.
I hope, when he receives them, that they meet with his satisfaction and that he will enjoy them for the spirit in which they are being offered.
Both knives are coming to him as my offer in apology and he received his refund a while ago already.
I hope he will be happy with my efforts.
7. Roland, if you desire, I will gladly purchase that knife back from you.
I'll pay you the original price + shipping + the return shipping so you are not out any money.
It's totally up to you.
I'll gladly buy it back if you have any dissatisfaction with the knife or with me personally.
8. All the knives sent in apology were handmades.
They were hafted with premium material and have no defects.
If any of the knives sent, ANY of them, are not to the new owner's satisfaction, I will gladly replace them.
Thank you for the opportunity to make things right.
As I have said before, I got in over my head.
I was trying to put ten pounds of stuff in a five pound bag.
I blew it, and it is my fault. No excuses.
I wish every one the very best things in the new year to come.
Once again, my apologies to the folks listed above.
and as always..............
Keep Good Care,
Pappy,
(Tim Balda)
Amherst Cutlery Company
