Cumberland-Knives strikes again

M

madfast

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Joined
Oct 17, 2003
Messages
650
I ordered 2 things on 4/18 and didn't even get an order confirmation. Then i didn't get shipping confirmation until i had to ask for it. well apparently it shipped a week and a half ago, but i have yet to see anything.

now i know John has helped a few people here, but this is ridiculous! My story sounds exactly like the others: no tracking number available, no knives after 3 weeks, piss poor customer service, etc. This doesn't seem like a few mistakes by an individual, this seems like a SYSTEMATIC problem altogether!!!

Buyer Beware :mad:
 
Cumberland Knives said:
We have been having some problems that I think are getting worked out.

Email me at John@cumberlandknives.com and let me know who you are, and I'll try and work this out for you.

Thanks
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Hello, I emailed you not too long ago. Please check your mail. Waiting is agony for a knut...
 
Cumberland Knives said:
Ok, we get a ton of email everyday. I just don't know who you are to be able to address your problem specifically, right now.
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That's fine. I'm just glad you responded.
 
Michael Dye said:
John, you gotta love it. :rolleyes:
md
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Aww c'mon mike. I got stuff from you in the past and expect an order in the near future. you're always fast and you spoil us with your service. :D
 
Ok, I have received your email just now. I'll look into it as soon as I get back from lunch, and get back to you.

You have my word, we'll work it all out, whatever the situation is.

John
 
Cumberland Knives said:
Ok, I have received your email just now. I'll look into it as soon as I get back from lunch, and get back to you.

You have my word, we'll work it all out, whatever the situation is.

John
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Thank You!!!
 
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