- Joined
- Apr 2, 2004
- Messages
- 9
As you know, we at Admiral Steel have recently had a problem brought to our attention that created a very serious problem for some of our customers that had ordered from our web site. Credit card numbers were accessible on the site without our knowledge. We know of no actual misuse of anyone’s number but we take this unfortunate error very seriously. Upon being notified that file access was possible by one of your members, we took the immediate action required to stop all access and remove the file by shutting down our on-line ordering site. It will remain down until we have it completely rewritten. Be assured that the future corrected on-line site will be checked by experts to ensure security. We know this has been a problem for many people and we sincerely apologize. We welcome further feedback on this issue. We will seriously take all suggestions into consideration. Please contact us for assistance if needed in getting cards identified so you can take actions necessary to protect your account.
In addition to this problem, we have also been made aware of customer service problems in the past that had not been brought to our attention. We have read postings on the knifemaking forums in an effort to find out what is being discussed about Admiral Steel. We want to evaluate our past performance and make changes necessary to be the “Knifemaker’s Choice” in a steel supplier. If you have a specific incident you want us to know about, please contact us. Due to these problems, we are laying all our cards on the table. We have had problems in the past and we are asking you, our customers, what we need to do to become the “Knifemaker’s Choice” for steel. We want to fix problems and create a secure, friendly, efficient and cost effective steel source for knifemakers. We have decided the best way to do this is to ask the customer, you people – our existing customers and our potential customers what you want. We welcome your candid comments and suggestions on how we can improve our service and our relationship with the knifemaking community. Tell us problems encountered and what we might do to correct them. We will take every suggestion and discuss it in our sales meetings in order to make necessary changes to improve our company and service.
In addition, we have also decided to take a more active role in the knifemaking community. We have signed up as a member of this forum and most other forums. We will make ourselves available there for questions regarding our products, heat treating, laser cutting, availability of steels we sell and new steels we are researching that may be of interest. We will be visiting the forum weekly to read postings addressed to us, as Admiral Steel. For our input address your message to Admiral Steel, we will find it. We will not be soliciting sales in these posts, just trying to be of help in any way we can. We want to continue our support past the point of sale.
There you have it, our cards are on the table. We want to hear from you. Please post your suggestions here in this thread or send them to terry@admiralsteel.com or call me at 800-323-7055.
We are planning to show in a special way that listening and improving and appreciation of your business are our goals. Watch for a special announcement appearing on our web site in the near future.
If you like what we are doing, tell someone. If you don’t like what we are doing – TELL US.
Sincerely,
Terry J. Summers
Vice President
Admiral Steel
Please NOTE - A hearty “THANK YOU” goes to Bob Warner for his generous help.
In addition to this problem, we have also been made aware of customer service problems in the past that had not been brought to our attention. We have read postings on the knifemaking forums in an effort to find out what is being discussed about Admiral Steel. We want to evaluate our past performance and make changes necessary to be the “Knifemaker’s Choice” in a steel supplier. If you have a specific incident you want us to know about, please contact us. Due to these problems, we are laying all our cards on the table. We have had problems in the past and we are asking you, our customers, what we need to do to become the “Knifemaker’s Choice” for steel. We want to fix problems and create a secure, friendly, efficient and cost effective steel source for knifemakers. We have decided the best way to do this is to ask the customer, you people – our existing customers and our potential customers what you want. We welcome your candid comments and suggestions on how we can improve our service and our relationship with the knifemaking community. Tell us problems encountered and what we might do to correct them. We will take every suggestion and discuss it in our sales meetings in order to make necessary changes to improve our company and service.
In addition, we have also decided to take a more active role in the knifemaking community. We have signed up as a member of this forum and most other forums. We will make ourselves available there for questions regarding our products, heat treating, laser cutting, availability of steels we sell and new steels we are researching that may be of interest. We will be visiting the forum weekly to read postings addressed to us, as Admiral Steel. For our input address your message to Admiral Steel, we will find it. We will not be soliciting sales in these posts, just trying to be of help in any way we can. We want to continue our support past the point of sale.
There you have it, our cards are on the table. We want to hear from you. Please post your suggestions here in this thread or send them to terry@admiralsteel.com or call me at 800-323-7055.
We are planning to show in a special way that listening and improving and appreciation of your business are our goals. Watch for a special announcement appearing on our web site in the near future.
If you like what we are doing, tell someone. If you don’t like what we are doing – TELL US.
Sincerely,
Terry J. Summers
Vice President
Admiral Steel
Please NOTE - A hearty “THANK YOU” goes to Bob Warner for his generous help.
