Hi,I contacted customer service last month for some parts for my Zt 0205 and within hours recieved an email telling me to expect them within 10 business days.It's been about 20 business days and I was wondering if I should contact customer service again or just be a little more patient?
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Customer service advice
- Thread starter Tad
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Yeah, I just emailed them for some clips and screws, got them the very next day.
I called today.The line was busy so I left my name and number ,three or four hours later they called back.I answer and she says "Hi this is Morgan Tierney with Kershaw customer service is this Tim? I reply "Yes it is,hello. She then hangs up on me and never calls back.
Now what?
Now what?
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I think the line dropped, since I've spoken with her, and she is a very nice, helpful gal.
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Yeah... you seem to be getting very odd luck--better go buy a lottery ticket! 
Now I wonder whats going on with kershaws famous Customer service.
I ordered a pivot screw kit, pocket clip kit and handle screws for my storm II. When the package arrived it was missing the pivot screw. I reordered that and a thumbstud (just in case on the thumbstud) and was told it'd be here within 10 days, and it usually takes about 10 days.:yawn:
As "Morgan" could be a male or female name, i thanked " Mr.Tierney" only to find out in this thread that "He" is in fact a "she"...... i sure hope i didnt piss her off to the point my order gets screwed up again, Damn It.:foot:
But yeah....like everyone says...even the best slip up sometimes, i'm sure it'll all work out in the end for ya.
just to be sure though ima gonna go apologize fer callin her mister......ROFLMFAO!!!!!
I ordered a pivot screw kit, pocket clip kit and handle screws for my storm II. When the package arrived it was missing the pivot screw. I reordered that and a thumbstud (just in case on the thumbstud) and was told it'd be here within 10 days, and it usually takes about 10 days.:yawn:
As "Morgan" could be a male or female name, i thanked " Mr.Tierney" only to find out in this thread that "He" is in fact a "she"...... i sure hope i didnt piss her off to the point my order gets screwed up again, Damn It.:foot:
But yeah....like everyone says...even the best slip up sometimes, i'm sure it'll all work out in the end for ya.
just to be sure though ima gonna go apologize fer callin her mister......ROFLMFAO!!!!!
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Let me give you gents a dose of reality in the manufacturing world. I dont work in the cutlery industry, but a similar "man oriented hobby niche market"
We are in our busiest 6 weeks of the year supplying all of our vendors with holiday inventory. Customer service can be delayed a bit. Be patient, everyone who supplies retail shops right now is busy as hell and doing the best we can to make everyone happy. For me that means 11-12 hour days 6 days a week, so if the Kershaw service and support is 75% as busy as I am, you can be assured that they wont be able to make everyone happy all the time, but I PROMISE you they are doing their best to satisfy all of us.
So just be somewhat empathetic for those who are trying to serve you. Doo-doo occurs.
We are in our busiest 6 weeks of the year supplying all of our vendors with holiday inventory. Customer service can be delayed a bit. Be patient, everyone who supplies retail shops right now is busy as hell and doing the best we can to make everyone happy. For me that means 11-12 hour days 6 days a week, so if the Kershaw service and support is 75% as busy as I am, you can be assured that they wont be able to make everyone happy all the time, but I PROMISE you they are doing their best to satisfy all of us.
So just be somewhat empathetic for those who are trying to serve you. Doo-doo occurs.
I have no problem what so ever being patient.I have been a loyal Ker shaw customer for 10 years .If you took offense at something I said ,I apologize.I have over 22 years in manufacturing so I understand the situation,that is why I asked for advice before contacting customer service a second time.
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I didn't take any offense Tad; I think J_Curd was talking to Karda.
Thomas W
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Did you call her back?I called today.The line was busy so I left my name and number ,three or four hours later they called back.I answer and she says "Hi this is Morgan Tierney with Kershaw customer service is this Tim? I reply "Yes it is,hello. She then hangs up on me and never calls back.
First Off, I am only one gent, singular.....
Second, I dont know what i said that pissed you off,but theres no need to be rude here. I wasnt complaining, as stated i was just wondering.
I am well aware of the holiday rush and how it affects the small merchant right up thru the postal service. Maybe you need a day or so off?
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It was more of a comment so everyone involved can get an inner perspective on how busy the manufacturing industry is working during this time of year. I had no intention of being rude, and you didnt piss me off. And yes, I could use a day off, but it had no effect on what I told you.
There are two types of customers, be they smart, wise, or wealthy - those who are reasonable, and those who are unreasonable. I believe anyone with any complaints in this thread to be reasonable chaps, so give Kershaw time to service you, and if you have any dissatisfaction with the service that you receive, contact them for resolution, as posting on these forums is one of the slower avenues to ensure that you are properly satisfied.
There is virtually nothing a phone call to Morgan wont resolve. When in doubt, call and ask to be served. You wont be let down.
There are two types of customers, be they smart, wise, or wealthy - those who are reasonable, and those who are unreasonable. I believe anyone with any complaints in this thread to be reasonable chaps, so give Kershaw time to service you, and if you have any dissatisfaction with the service that you receive, contact them for resolution, as posting on these forums is one of the slower avenues to ensure that you are properly satisfied.
There is virtually nothing a phone call to Morgan wont resolve. When in doubt, call and ask to be served. You wont be let down.
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