Customer Service

Chris Reeve Knives

Chris Reeve Knives

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Jan 11, 1999
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This post is to let you know that Heather O’Donnell is no longer with Chris Reeve Knives. She has been your point of contact for over 10 years and has done a great job of handling your orders, questions and special requests.


crkinfo@chrisreeve.com remains the lead customer service address and your emails will be answered as promptly as possible.



Please bear with us as we reshape our Customer Service Department and know that our commitment to providing you with the finest support is priority.


Thank you for your support of Chris Reeve Knives!


Anne Reeve


At Chris Reeve Knives, we will deliver to our customers products made to the highest standards of design and manufacture, and support those products with exceptional service.
 
She will be missed! I am sure I speak for all of us when I wish her the best:thumbup:
 
She was great and really had it down. Really.
Thanks Anne , your word is gold and I've been so impressed with what you folks and how you have taken care of me in the past.
CRK #1
 
I wonder if this had anything to do with my bad experience with CRK this week. I sent a couple knives in and I had a bad experience. Not going into details because this is not the place . But to say I am disappointed in an understatement. It had to do with their lack of communication within their departments and they screwed up. The customer service rep who handled it was very uncaring and handled the problem like a 18 year old Mcdonalds worker. In other words she just didn't give a toot and had the attitude.
 
Heather is awsome!!!! Always got back quick, even was nice telling me somethings she knew were not what I wanted to hear, straight forward and plesant!
 
colubrid said:
I wonder if this had anything to do with my bad experience with CRK this week. I sent a couple knives in and I had a bad experience. Not going into details because this is not the place . But to say I am disappointed in an understatement. It had to do with their lack of communication within their departments and they screwed up. The customer service rep who handled it was very uncaring and handled the problem like a 18 year old Mcdonalds worker. In other words she just didn't give a toot and had the attitude.
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Get over yourself. I can pretty much guarantee this had nothing to do with you.
 
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blade2klean said:
Get over yourself. I can pretty much guarantee this had nothing to do with you.
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I think he was saying that heather leaving and not taking care of customers was the reason he had a bad experience, because someone new was handling it. However, you did get into explanation when you said you wouldn't.
 
SuzukiGS750EZ said:
I think he was saying that heather leaving and not taking care of customers was the reason he had a bad experience, because someone new was handling it. However, you did get into explanation when you said you wouldn't.
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Hi, I am Heather. And I can guarantee you my leaving the company had nothing to do with him.
 
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If anyone wants to know the real reason for my parting ways with Chris Reeve Knives please send me a message.
 
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Heather, you ROCK!

Thank you for the times you've helped me over the years, and I wish you the very best of luck in your next endeavor.
 
blade2klean said:
Hi, I am Heather. And I can guarantee you my leaving the company had nothing to do with him.
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Heather ,I never said that your leaving had anything to do with me. I am saying that the ball was dropped and this explains why.

. I tried sending you a message but your PM box is full.
 
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I'm sorry to hear you're leaving heather. It was great talking to you. You're always so nice and helpful.
 
I called CRK customer service and talked about an issue with Heather. Later that day my dog who had been missing for a week came home. My home grown tomatoes got ripe and ready to pick that day and I had some for supper. The stars that evening were particularly bright and clear. I slept like a baby that night and dreamed of Sebenzas and Mnandis.
All this after talking to Heather. Coincidence?....I think not.
 
It really is amazing to me that so many people here spout off so much about things they apparently know so little about.
 
Heather has been the face of CRK for some time now. I'll miss her but I trust CRK will manage to locate another jem to take her place.
 
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