Damage to the Sebenza warranty

Dennis:

<font face="Verdana, Arial" size="2">Nowhere does it say that CRK products are unconditionally guaranteed against any and all failures, no matter what the reason. That is a foolish and reckless policy that very few manufacturers would offer, especially those who wish to remain in business. </font>

If you don't want to offer such a warrenty, or support the fact that someone does not - then that is fine, it is obviously your choice. But it is hardly the case that it cannot be done. In fact there are *five* such warrenties just among the makers forums on Bladeforums alone. As well in the custom forum, specific to integral folders, makers commented that they would not charge such a fee for doing such work.

In regards to the issue, for me it is quite simple, either the failure of the Sebenza as described by Lenny is the expected case, in which it is reasonable to have to pay to get it fixed as it is a natural part of using the blade, or it is not, in which it is hardly fair to have to pay to get it fixed. I would like that issue clarifed.


-Cliff
 
<font face="Verdana, Arial" size="2">So if Chris isn't a liar, then Lenny must be? I don't buy that. I assume that both are telling the truth. Lenny did not abuse the knife, and Chris, in examining the damage, honestly thought it had been abused. But this still brings us back to the first question, could not the same damage been the result of a subtle "defect" in either workmanship or materials that did not show up for some time?</font>

If there had been any "subtle defects" Chris would have found them. It's what he does. That's my whole point here. There weren't any covered defects. If there were, we wouldn't be having this discussion.

We, as spectators after the fact, have no idea what Lenny did with that knife. It's obvious that, in his mind, it, whatever it was, was not abuse. It is also obvious that whatever Chris found when he examined the knife showed that it had been used beyond the parameters of the warranty.

Regardless of what you and some others would have liked the warranty to say or think it should have said, those are the facts. Anything else is speculation. Did Lenny "abuse" the knife? In his mind, no. Did he really? We don't know:

confused.gif
<font face="Verdana, Arial" size="2">"Gee, I didn't think it would hurt my Jeep to drive it over that cliff....They're made for rough use aren't they?"</font>
confused.gif


The point here is that, whether we like it or not, we have to accept the fact that CRK warranty is what it is and that Chris Reeve serviced the knife according to that warranty.

If that warranty prevents you from buying the best production folder in the world, or causes you to sell the one you have, then that's your decision and it's between you and yourself. However, if you use it as an occasion to criticize the reputation or integrity of someone that many of us hold in high regard, then you shouldn't be surprised if some of us step up and disagree.

Mr. Stamp, I don't offer warranties. I honor the warranties offered by the various manufacturers, when required by my agreements with them. Others I refer to the manufacturers who prefer to service their warranties themselves. (Most do).

I never said that an unconditional lifetime warranty cannot be done. I said that [bold]MOST[/bold] manufacturers do not offer such warrantys. I also said that it is not good business to do so. That is my opinion and it refers to manufacturers who produce significant numbers of product marketed to the general public. The potential for abuse is too great IMO.

I also understand that many custom makers do offer that type of warranty. They almost have to, in order to sell their product. They also have absolute control over all aspects of the manufacture of their product. Their market is very specific and predictable. Their prices reflect the anticipated cost of service or repair. In other words, it is not the same thing.

As to the manufacturers you refer to who offer such warranties, as I stated earlier, I don't doubt that they exist, I just don't know who they all are.

All of the ones I carry (and there are many) have some limits on their warranties. The only exception to that would be Busse Combat.

As to this issue, is is also quite simple to me. The damage to the Sebenza in question was caused by it being used or treated beyond the limits established by the warranty as written. No clarification is required.

------------------
Dennis Wright
Wright Knife & Sporting Goods
La Mesa, CA
1-800-400-1980
wrightknife@ixpres.com
("Have a knife day!")

[This message has been edited by Dennis Wright (edited 01-21-2001).]
 
<font face="Verdana, Arial" size="2">
If there had been any "subtle defects" Chris would have found them. It's what he does. That's my whole point here. There weren't any covered defects. If there were, we wouldn't be having this discussion.
</font>

Dennis you just love to beg the question. You are like a funadmentalist saying "its true because it says so in the Bible". In your case its "Lenny must have abused the knife because Chris said he abused it". I'm asking, how would he know? What kind of damage (aside from something obvious like he left the knife on a RR track and let a train roll over it) would show up as a defect in materials or workmanship after 2 or 3 years of reasonable use? What would a "covered defect" look like after 3 years? You seem to be in this business (selling knives), please give us a real example from your experience.

 
This is getting a little sad. I think that Dennis has covered the situation very well.
Chris made a determination, I am sure not lightly, that this was not a warrantied defect. Lenny seems happy with the final outcome.
There seems to be a group out there that thinks that this was poorly handled by CRK. You have the right to your opinion, and can voice that opinion by not purchasing products from CRK. You can also sell what you have bought from them already. I am sure that there are many people that would be glad to take them of your hands.
I am purchasing a wood inlay from CRK, and this situation has not changed my mind in any way about doing so. I believe that Chris is an honest and honorable man that will treat me fairly if the question of a needed repair does arrise.
Keith.
 
Hello, This discussion is starting to sound like a broken record. Like Dennis Wright said it is entirly philisophical in content. Maybe one of the moderators might see fit to close this one. Cya, JC

------------------
Jonathan Chubb
 
CRK never said much of anything except that they were going away untill 1-16-01. They have been strangely quiet since then...
 
Jonathan, you wrote:

"Hello, This discussion is starting to sound like a broken record. Like Dennis Wright said it is entirly philisophical in content. Maybe one of the moderators might see fit to close this one. Cya, JC
------------------
Jonathan Chubb"

Maybe one of the moderators will see fit to close this thread. Maybe they won't.

Let me tell you about my experience with Chris Reeve Knives. I talked to Bridget and Julie when I was ordering my Sebenza. They were superb. I emailed Anne & Chris to let them know how pleased I was with the service I rec'd from Bridget and Julie. Anne emailed me back, thanking me for my comments. My Sebenza has been fine.

I do not know Anne or Chris Reeve. From my conversations with Bridget and Julie, I get the feeling they treat their employees well. From my response from Anne, I get the feeling she is a lady. From all this, and the comments on this forum, I get the feeling Chris is a gentleman. These are all suppositions on my part. Like I said, I do not know Anne or Chris Reeve.

Again, I quote myself, "Charging Lenny for the repair has caused more damage to the Sebenza warranty than the entire knife was ever worth."

When I say that, please understand it is not a slam to Chris Reeve. Believe it or not, I say it as much out of concern for Chris Reeve Knives (the company) as for Lenny.

I find it harder and harder to find exceptional companies to do business with. Chris Reeve puts out an exceptional product. Bridget and Julie give exceptional customer service.

However, nobody's perfect. Constructive criticism is not a bad thing. I do not know Chris Reeve, but I have a feeling he's man enough to take a little constructive criticism. BTW, I intend no sarcasm when I say that.

I also have a feeling he's man enough to respond to the concerns that have been voiced in this and Lenny's thread.

In fact, I don't think he'd like this thread closed. If I were he, I'd welcome a little constructive criticism now and then.

[This message has been edited by L. O. Little (edited 01-20-2001).]
 
I would point out that sometimes it takes more of a man and a real Gentleman to not say anything after an answer has already been given.... especially when those who did not like the answer are the only ones demanding further explanation repeatedly...repeatedly...repeatedly and I quote myself "repeatedly"... though I in no way want to say "repeatedly"
smile.gif
It was pointed out that they were gone untill a date... no one was promised a further answer.
 
These facts no one here can dispute.
1) Chris knows his knives.
2) He makes a product that is very popular.
3) His company has always treated me well.
4) I've been following these threads for a
a long time and this is the first case of
a supposedly defective product. For
comparison, go to the Emerson forum and
see how many complain about fit and
finish.
5) Chris is also a stuborn man.
6) Anne stated that no response would be
made and that Chris did not make his
decision without a lot of thought.
I expect no response from CRK and I do not think one is needed.
 
<font face="Verdana, Arial" size="2">
This is getting a little sad. I think that Dennis has covered the situation very well. Chris made a determination, I am sure not lightly, that this was not a warrantied defect.
</font>

Sheesh! Yes we know Chris made that determination. Anne said so way back when, and Dennis has eloquently repeated it. Now why can't someone simply give me an example of what would constitute a covered defect in materials or workmanship that wouldn't show up until after some years of use? Yes in this case the best examples would come from Chris himself, but this sort of warrenty is not otherwise unknown in this business, and so, since Chris has not chosen to participate, I welcome anyone else who has experience either making or selling knives to come up with examples as well.

I have not changed my mind about CRK products. I will likely buy others in the future, and I'm not selling the ones I have. I am concerned about the ambiguity in such warrenties as are under discussion here, and dispite what Dennis has said, the wording of the warrenty is indeed ambiguous.
 
Oops. I don't know what I did here but I'll try not to do it again.
confused.gif


[This message has been edited by Dennis Wright (edited 01-21-2001).]
 
Continuing the philosophical aspects of the subject (since we now know the facts):

<font face="Verdana, Arial" size="2">Dennis you just love to beg the question. You are like a funadmentalist saying "its true because it says so in the Bible". In your case its "Lenny must have abused the knife because Chris said he abused it". I'm asking, how would he know? What kind of damage (aside from something obvious like he left the knife on a RR track and let a train roll over it) would show up as a defect in materials or workmanship after 2 or 3 years of reasonable use? What would a "covered defect" look like after 3 years? You seem to be in this business (selling knives), please give us a real example from your experience.</font>

Matthew, it isn't fundamentalism, it's experience. It comes from dealing with a company for several years whose principals have exhibited nothing but the highest level of competence, integrity and honesty the entire time. It's confidence in the ability and expertise of the person who invented, designed, developed and built these knives.

It isn't "Lenny must have abused the knife because Chris said he abused it", as you put it. I never said anything like that. It is simply that it was obvious to me that, if Chris chose not to repair the knife under warranty, it means he saw something that told him the knife had sustained damage from abuse, tampering or use outside the limits specified in the warranty. If there is ANYBODY in this world who knows what to look for when examining one of these knives it's Chris Reeve. How can there even be any question about that?

As to what constitutes a "subtle covered defect" that might not show up for years, I have no idea. I just sell the things, I don't build them. I'm not a machinist or a metalurgist. I'm a retired Navy Avionics Technician turned knife dealer.

That's not begging the question, I've just never seen a defect like that. Maybe Chris has, I don't know. Whatever it is, he certainly didn't see it in this particular knife.

The question here isn't what constitutes a defect, anyway. It's what constitutes signs of damage, tampering or abuse, subtle, or otherwise. That's what was seen upon examining this knife.

I am confident that, if Chris hadn't seen any obvious or "subtle" indications that the knife had been tampered with (thus voiding the warranty, as written) he would have agreed that the problem had to be a defect in the materials or workmanship and would have responded accordingly. Again, that's not fundamentalism or blind faith, it's a certainty, based on personal history.

It's not that I know it because I believe it, it's that I believe it because I know it. THAT'S the difference between faith and experience.

Peace.

------------------
Dennis Wright
Wright Knife & Sporting Goods
La Mesa, CA
1-800-400-1980
wrightknife@ixpres.com
("Have a knife day!")
 
I don't want to take sides in this pi$$ing match but I would like to say that I once bought a used knife from Lenny and it came EXACTLY as described. Not only that, Lenny shipped me the knife for examination and THEN I sent him a check. I don't know the why's and wherefore's of the damage to his Sebenza but Lenny was straight up with me and I have no reason to doubt his truthfulness. Nor do I doubt Chris Reeve's truthfulness so I don't know where the answer lies but this looks like one of those vampire threads. Someone should drive a stake in it and kill it.

2 minutes later...

I think we can see why Chris made the decisions he did. There is another thread posted now, leading to this thread: http://www.knifeforums.com/ubb/Forum18/HTML/000006.html

Looks like a little filing and bending can damage the warranty. So flicking probably had nothing to do with it. Chris probably saw the modifications and although they might have been minor, they were probably enough to void the warranty. Can anyone blame him?

------------------
Hoodoo

I get some pleasure from finding a relentlessly peaceful use for a combative looking knife.
JKM

[This message has been edited by Hoodoo (edited 01-21-2001).]
 
This is a strange conversation. I'm tryng to understand where the "plainfifs" are coming from and I'm failing.

The "best" knife I own, and I don't own many knives, is a $185 MT. I honestly didn't think much about "warranty" when I bought it. I knew it had one, but I didn't even read it. I know how a knife is to be used and I don't go beyond that. I bought it because I wanted a knife of that quality. I would expect them to back it up if they erred somehow in its manufacture so I sent the little card in. But I also expect it wear out eventually. That is inevitable.

I'm considering buying a small Sabenza. If so, I'll buy it because it provides $300+ worth of cutting technology. If they screw up in its manufacture, it would be apparant, and I would expect they'll fix it. It will also wear out. Which is true of everything I own, from my shorts to my Toyota truck. That's my problem, and it applies every time I buy anything. The better the product, in principle, the longer it ought to last. But, I'm buying a $300 knife, as a really good cutting tool, not eternal security. I guess any expectation beyond that mystifies me. Jack
 
You either have a warranty or you don`t. We all live in different states, so we can`t reasonably bring suit in ID.
Mike Dillon and Bill Wilson are known to go way beyond reasonable to make a client happy.
"You will be extreamly satisfied" is the warranty.
If something goes wrong with my Dillon press or one of my Wilsons. A simple phone call will get it fixed, and upgraded, if an upgrade is available; no charge.
I have never had a problem, but others have reported their experiance.
My life depends on these products. I can not afford less than the best.
 
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