Here's one for you:
Jan 28, 2002 8:15 A.M. MEADOWLANDS, NJ, US OUT FOR DELIVERY
3:11 A.M. MEADOWLANDS, NJ, US ARRIVAL SCAN
2:24 A.M. PARSIPPANY, NJ, US DEPARTURE SCAN
Jan 27, 2002 6:12 P.M. PARSIPPANY, NJ, US LOCATION SCAN
4:24 P.M. PARSIPPANY, NJ, US UNLOAD SCAN
Jan 25, 2002 11:42 A.M. PARSIPPANY, NJ, US ARRIVAL SCAN
Jan 24, 2002 7:05 P.M. MIDDLEBURG HEIGHTS, OH, US DEPARTURE SCAN
5:29 P.M. MIDDLEBURG HEIGHTS, OH, US LOCATION SCAN
3:14 P.M. PARSIPPANY, NJ, US UNLOAD SCAN
12:58 P.M. PARSIPPANY, NJ, US ARRIVAL SCAN
2:24 A.M. MIDDLEBURG HEIGHTS, OH, US DEPARTURE SCAN
Jan 23, 2002 9:30 P.M. MIDDLEBURG HEIGHTS, OH, US ARRIVAL SCAN
7:55 P.M. TRUMBULL-TRUMBULL, OH, US DEPARTURE SCAN
First the package leaves Ohio and goes to New Jersey,only to be sent back to Ohio,and then back again to New Jersey.It was scanned onto the truck on the 28th to be delivered and never seen or heard from again.A tracer was put on the package,which they said could take 8 days.Just about 8 days later I get a letter with their findings.The letter had the tracking number of the package I sent at the top,and on the bottom of the page had the progress of a package that had been signed for by the guy I shipped my package to.The only problem was that it was the wrong tracking number!I called them again and they said they would put another tracer on my package,and yes,it might take another 8 days!I received another letter almost 8 days later saying that they had failed to deliver my package and to fill out the claim form and fax it to their claims dept.A couple of days after I faxed the claim form I get a call from UPS asking for a receipt,and after explaing that there was no receipt,and that the transaction had taken place through emails that had long since been deleted she said just to right a letter stating such.The package had a value of $200,which is what the guy paid me for the knives,and that is what was declared on the UPS shipper receipt.She tells me that since I didn't buy additional insurance the claim could only be paid for $100.I told her to check the faxed copy of my receipt and she would see that the declared value was $200.She said that they hadn't charged me the extra $.35 and that it wouldn't be covered for that much since the claims dept. was only authorized to pay claims up to $100.At that point I was fit to be tied,and told her that it sounded like a UPS problem and that they had dropped the ball the entire way on this package,and not only would they lose me as a customer but I was going to take them to small claims court.I then asked to speak to her supervisor.She comes back a few minutes later and says that they are going to check their archives for the top copy of the receipt to see if insuarance was purchased.I finally received a call today (02/27/02) saying that I would be covered for the $200 and the claim was being forwarded to the insurance adjuster.It's only been a month and 5 days and still no closer to closure.I think I will enclose a copy of this thread,and the URL to UPS customer service for their consideration,or maybe send it to the BBB.Ken
Good packaging by the supplier prevented any damage.
