Delays on refunds from Survive

Casinostocks said:
I can not speak for Survive! but I rarely keep more than $1K in my PayPal account and ever since they made their policies even more skewed toward the payment issuer, I try to keep my average daily balances in the $500 range just enough for refund requests (which I do not get too many of) or when I make sundry business related purchases. I will not go into as to why I exactly distrust PayPal with keeping large sums of money in there (large enough relatively speaking to me) but again I must stress that lack of enough cash in Survive!'s PP in order to honor immediate refunds may have nothing to do with the state of their financial health. If the refund is being issued through their bank account whether by way of a business check or PayPal as a transaction conduit, the better barometer would be the completion of that refund process as opposed to the guess work as to why or why not funds are avail in their PayPal.
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Casino,
I have Been using Payapl for many years and myself have transferred many thousands of dollars through paypal as a payment conduit. That includes buying and selling.

I don't keep ANYTHING in my paypal, I use a private bank account as a firewall. Paypay can freeze paypal accounts at anytime but not a private bank account it's linked to.
I have my paypal linked to a private FDIC bank account. If I want to transfer money to someone via. paypal, it goes directly from my bank-account to the recipient through paypal and there is zero delay and it is seamless... unless of course I don't have funds in my Private Bank account in which I would have to electronically transfer from my main checking to my private bank account. The time to transfer money into the Bank account only takes one business day as is the norm. Therefore The ONLY criteria I can see to judge SK!'s "expediency" in a refund is How long from the point of acknowledged the request, to when it shows up either in full or as "pending" in your paypal.

I actually would not even be here in this thread had it not been for blowing past the refund time I was given, (and) the other customers saying they haven't gotten thiers either and going on three weeks.. Otherwise, one week IMO woudln't be a big deal at all or reason for concern.
 
Casinostocks said:
I can not speak for Survive! but I rarely keep more than $1K in my PayPal account and ever since they made their policies even more skewed toward the payment issuer, I try to keep my average daily balances in the $500 range just enough for refund requests (which I do not get too many of) or when I make sundry business related purchases. I will not go into as to why I exactly distrust PayPal with keeping large sums of money in there (large enough relatively speaking to me) but again I must stress that lack of enough cash in Survive!'s PP in order to honor immediate refunds may have nothing to do with the state of their financial health. If the refund is being issued through their bank account whether by way of a business check or PayPal as a transaction conduit, the better barometer would be the completion of that refund process as opposed to the guess work as to why or why not funds are avail in their PayPal.
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Dude needs to choke on his "rights" and think about his responsibilities.


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mlmcasual said:
Casino,
I have Been using Payapl for many years and myself have transferred many thousands of dollars through paypal as a payment conduit. That includes buying and selling.

I don't keep ANYTHING in my paypal, I use a private bank account as a firewall. Paypay can freeze paypal accounts at anytime but not a private bank account it's linked to.
I have my paypal linked to a private FDIC bank account. If I want to transfer money to someone via. paypal, it goes directly from my bank-account to the recipient through paypal and there is zero delay and it is seamless... unless of course I don't have funds in my Private Bank account in which I would have to electronically transfer from my main checking to my private bank account. The time to transfer money into the Bank account only takes one business day as is the norm. Therefore The ONLY criteria I can see to judge SK!'s "expediency" in a refund is How long from the point of acknowledged the request, to when it shows up either in full or as "pending" in your paypal.

I actually would not even be here in this thread had it not been for blowing past the refund time I was given, (and) the other customers saying they haven't gotten thiers either and going on three weeks.. Otherwise, one week IMO woudln't be a big deal at all or reason for concern.
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I have had the same experiences. And, in addition to using a linked bank account, if I make a purchase and there is not enough funds in said bank account, the payment automatically defaults to your second Paypal payment method which in my case is a credit card. There are no delays and the payment is just sent. The only time I have seen hold ups in years of using Paypal is when they put a hold on something for some reason. And, even then you still get an email and the starting of the transaction still appears in your Paypal account.
 
mlmcasual said:
Casino,
I have Been using Payapl for many years and myself have transferred many thousands of dollars through paypal as a payment conduit. That includes buying and selling.

I don't keep ANYTHING in my paypal, I use a private bank account as a firewall. Paypay can freeze paypal accounts at anytime but not a private bank account it's linked to.
I have my paypal linked to a private FDIC bank account. If I want to transfer money to someone via. paypal, it goes directly from my bank-account to the recipient through paypal and there is zero delay and it is seamless... unless of course I don't have funds in my Private Bank account in which I would have to electronically transfer from my main checking to my private bank account. The time to transfer money into the Bank account only takes one business day as is the norm. Therefore The ONLY criteria I can see to judge SK!'s "expediency" in a refund is How long from the point of acknowledged the request, to when it shows up either in full or as "pending" in your paypal.

I actually would not even be here in this thread had it not been for blowing past the refund time I was given, (and) the other customers saying they haven't gotten thiers either and going on three weeks.. Otherwise, one week IMO woudln't be a big deal at all or reason for concern.
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I concur with most of this sentiment and observations. PayPal has indeed streamlined and has become faster in the transferring of funds into bank account. Whereas they quote 3-5 days has literally become overnight depending on what time of day I transfer from my PayPal to my bank which is technically not even a bank, because it is a Credit Union (I moved away from banks in 2008 after the sub prime lending debacle came to first light) Furthermore, I have never had PayPal freezing any funds in my PP account whether partially or as a whole because I have always provided PayPal with any investigative material which they have requested (usually someone orders on eBay and then claims that their CC was used fraudulently whereas we can show that the item was actually delivered to the presumed card holder's confirmed address which takes care of all such BS claims)

Again, I have no idea as to what the issues with Survive! are and my comments on here are purely based on my knowledge of PayPal and my experiences with them. I have ZERO skin in the Survive! game but I tremendously (maybe I mean bigly, LOL!) value the great friendships which I have made on here before I moved onto some other obscure knifemaker. In closing, I truly wish this Survive! the best and yet first and foremost, I wish that they do the correct thing to all those still involved and concerned, whether this relates to their order fulfillment and/or refund requests.
 
For what its worth, I called Survive this morning and was able to speak with Ellie. Asked her about my refund that I had emailed about. She said that she had a several requests for refunds on her desk and that she had not had time to get around to them yet, but that she would get to them today.

After hearing this, I simply said, thank you and that I would keep an eye out for the refund to show up. Let's see what happens, I hope this gets taken care of promptly.
 
Bapple said:
For what its worth, I called Survive this morning and was able to speak with Ellie. Asked her about my refund that I had emailed about. She said that she had a several requests for refunds on her desk and that she had not had time to get around to them yet, but that she would get to them today.

After hearing this, I simply said, thank you and that I would keep an eye out for the refund to show up. Let's see what happens, I hope this gets taken care of promptly.
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Thanks for the update Bapple. I too hope we all get our refunds asap.
 
Just received my full refund via PayPal. Good luck to the rest of you looking for your refunds, hope they get it to you asap.
 
There have been a number of people who asked for refunds and then asked for orders to be reinstated. When we issue a refund we lose the payment processing fees for it and then we pay them all over again when we reinstate an order. With the amount of extra effort we have been putting into each these knives, the preorder prices were definitely a bit low so those small losses are definitely still losses (We have since raised our current prices and have been making changes to better serve our customers). We have been giving people some time to consider if they do indeed want the refund. In addition to that, I spend a lot less time in the office these days as I have been in the workshop learning how to do some of the things Guy does in an effort to speed up our output. I will be in the office today and will be sure to get those processed. Considering those extra costs, we are making a blanket policy to not reinstate orders once they have been cancelled. However, we are still happy to change a person’s order to a model that will be ready sooner. I apologize for any inconvenience.
 
Thank you for that statement. I continue to believe in this company, and look forward to getting some of your knives.

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I got both of my refunds (10/27 & 9/29) in a few days. My email dealings have been with Jordyn.
 
SURVIVE! Ellie said:
There have been a number of people who asked for refunds and then asked for orders to be reinstated. When we issue a refund we lose the payment processing fees for it and then we pay them all over again when we reinstate an order. With the amount of extra effort we have been putting into each these knives, the preorder prices were definitely a bit low so those small losses are definitely still losses (We have since raised our current prices and have been making changes to better serve our customers). We have been giving people some time to consider if they do indeed want the refund. In addition to that, I spend a lot less time in the office these days as I have been in the workshop learning how to do some of the things Guy does in an effort to speed up our output. I will be in the office today and will be sure to get those processed. Considering those extra costs, we are making a blanket policy to not reinstate orders once they have been cancelled. However, we are still happy to change a person’s order to a model that will be ready sooner. I apologize for any inconvenience.
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That's a good idea. Good luck.
 
rc51kid said:
Looks like they had a delay but are coming through. Good to hear.
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Yeah and it only took a few phone calls, 2 emails, a new thread, several posts in the concerns thread, and a Paypal dispute. Good thing that was fairly hassle free:rolleyes:. But, I did get my refund so I am happy this is over. There are still others waiting though. Hopefully they all get sorted out too.
 
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I heard back from Jordyn via email on Monday regarding my cancellation of four orders. She told me that she would let Ellie know that I would like a refund on three of them because one was marked "Disputed". ???? I replied to her that I started the dispute through PayPal and was expecting a refund on that one as well. There has been no response back.

The 2.7 from July was the only knife under the 180 day PayPal dispute deadline. So, after no email response and mounting fears from reading this forum, I started a dispute. It's currently in the initial contact phase but the only contact has been done by me. There has been no reply to the dispute.

I'm not sure what to expect if anything. Perhaps a partial refund on three of four orders or no refund at all. If I don't hear back soon on a correction I will take the dispute to the next level. Call me what you want but this is frustrating. They don't address or understand the dispute at all? Sorry if this is choppy. Sleep deprived after a week of 12 HR night shifts.
 
My Refund came through... paypal. I am relieved and can go about my business. No longer have "skin in the game" so my stress level has gone away.
 
Klutz said:
I heard back from Jordyn via email on Monday regarding my cancellation of four orders. She told me that she would let Ellie know that I would like a refund on three of them because one was marked "Disputed". ???? I replied to her that I started the dispute through PayPal and was expecting a refund on that one as well. There has been no response back.

The 2.7 from July was the only knife under the 180 day PayPal dispute deadline. So, after no email response and mounting fears from reading this forum, I started a dispute. It's currently in the initial contact phase but the only contact has been done by me. There has been no reply to the dispute.

I'm not sure what to expect if anything. Perhaps a partial refund on three of four orders or no refund at all. If I don't hear back soon on a correction I will take the dispute to the next level. Call me what you want but this is frustrating. They don't address or understand the dispute at all? Sorry if this is choppy. Sleep deprived after a week of 12 HR night shifts.
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Ellie said publicly she would process all refunds on 11/15.

I would say... time for a phone call. I would move all four into PayPal dispute if all four were not refunded this afternoon.
 
This sucks. For their own good, I really want to see SURVIVE! do what they say they're going to do. I know they're busy, but if you day you'll do it, then do it. Everyone knows I support the company all the way and I think making this one change will go a very long way in customer satisfaction and company reputation.
 
I received a full refund on Thursday for all of my cancelled orders. Good luck to all including Survive Knives.
 
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