Delete thread please

Well I’m sold. Won’t bother with Buck in the future. Too bad, was looking at a new 110 Slim Pro just a couple of days ago. Fancy website with (according to this poster) virtually no customer service to back it up.
 
Buck Knives Inc. Buck Knives Inc. has been online, maybe they missed this. I agree that the hassle and poor communication is unacceptable, especially considering it costs so much for you to mail back and forth. Here’s hoping they see this, if they haven’t.
 
MadnessHC said:
It's more that they made return the knife at cost, saying they would reimburse shipping. Saying it will be a new build and yet getting the same damaged blade back. And then beint charged even more import taxes and fees due to their screw up with shipping it. Just a hassle even getting an email or call back and I am out even more money.
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I apologize about your experience with Buck Knives. We were struggling this summer internally to keep up on the volume of voicemails and emails but have since hired help in both our warranty department and customer service departments. There are a couple of points in your post to unravel.

First our inability to answer your emails was a problem and I hope resolved moving forward with the additional help but apologize about your concerns were not being answered in this timeframe. Our goal is to answer emails within 48 hours and return voicemails within 24 hours.
In regards to your Custom 112, all custom knives go through a stricter QA standard and I am surprised to hear yours had so many issues. But we are human and can and do make mistakes. We have always prided ourselves on when we do make a mistake we try our best to make it right. Your location it makes it a bit more difficult. We can not produce a pre-paid label for knives shipped to Canada and to complicate that issue your knife was built with elk which require special permits. I took a look at your orders and how they were processed and I am certain the knife was rebuilt for you but it appears we did hit the shoulder while sharpening it and not your original blade.
Again I apologize about all the back and forth you had to do and having to pay duties on the knives twice. I will be refunding you the total cost of the custom 112 you ordered today. Please send me an email if you have any issues.
 
Unfortunately I’ve had my Visa card compromised quite a few times. Pending refunds always went to the replacement card with no issues. Check with your bank first, but it may work that way for you also.
 
stonesell said:
Unfortunately I’ve had my Visa card compromised quite a few times. Pending refunds always went to the replacement card with no issues. Check with your bank first, but it may work that way for you also.
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Same for me. I think they must reserve the old number. I've not bothered to update the CC # on my online banking payments, through about 4 breaches, and the payments always go through just fine.
 
Dragon_Man said:
Time to request a refund. And give up on Buck.
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I already have. I am having so many issues with the etching/engraving and warranty service departments that I have PTSD attacks whenever I get a package from Buck delivered. I’m just dreading to see what was not done right. They have a good 80% failure rate when it comes to that department. Not to mention the 12-16 week turnaround they have and the fact they have completely lost 2 knives I sent in.
 
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