Depressing eBay problem

Thomas Linton

Thomas Linton

Joined
Jun 16, 2003
Messages
20,206
So a week ago my password stopped working. Numerous contacts with eBay have produced a series of computer or live-generated statements that I will be sent a new password, but no joy. Today, I was sent to another eBay site and found this sequence of questions (somewhat simplfied):

Can you access your account? YES__ NO x



Have you changed you password? YES__ NO x

If you answered the above question, "No," access your account and change your pasword.

:rolleyes:

Anybody know how to blowup eBay?
 
Err - Just thought...
Dave may help you out:D You may have to get him peed off with ebay though.
 
Yvsa, I have done the drill to get a new password three times, but the temp password never arrives.

I have sent emails to "customer service" at least six times asking for help.. Response is said to be in 24-48 hours, but no response comes.

Live Chat reps twice promised to send a temporary password. Nope.

Then two different Live Chat reps told me only Account Security could help me (never any notice of a security problem with my account).

Then a fifth "Live Chat" rep said she could help me. Still waiting. :rolleyes:

Account Security promised to send a temporary password. Didn't arrive.

Today I was sent to this screen with the "wonderful" questions and instructions. :rolleyes:

I even have copies of the transcripts of Live Help sessions in which unkept promises are made.

Obviously, eBay has a unique concept of "customer service" and "help."
 
Don,t they have a lost password option when you log in ? You may have to remember your dogs maiden name or something like that . E-bay is much too busy making money to bother themselves with cutomers . It also seems to be cost effective to not have any human interactions or at least to limit them . Good luck .
 
Kevin the grey said:
You may have to remember your dogs maiden name or something like that.
Click to expand...

Did that bitch get married? Dang!

I hate to suggest this, but you can re-register with eBay and begin again, or at lest until they get this straightened out (if ever). You will need an additional email address and another credit card.

I have four eBay aliases. I don't like or trust these jokers and have had friends shut down for very minor infractions while the crooked sellers seem to triumph!

Also you can post on the eBay Feedback fourm. You may get flamed for simple questions, but you will find this is a very active and informative forum.

Since your eBay is down, I made a request for you:
http://forums.ebay.com/db2/thread.jspa?threadID=1000246866

To view the main discussion board:
http://forums.ebay.com/db2/forum.jspa?forumID=113

The people here are mostly sellers and usually use an alias. This is why you will see so many knowledgeable posters with apaprently low feedback.
 
easy - just re-register.



now for the bad news....:(

Lately, scammers/phishers have been pirating ebay accounts and setting up bogus auctions. They use your good feedback as bait to get people to bid on a high dollar item that is "mysteriously" at a low price. And yes, I have witnessed this happen.

It's possible that you have been phished already and they're waiting to do you in...

If you have low feedback, then don't worry about it. If you have a credit card attached to your account...call ebay and get your username cancelled.


Hopefully, it's just an ebay error. Sorry to "sound the alarm" but if I hadn't seen it happen already a few times...:(
 
richardallen said:
Maybe your SPAM filter catches ebay's emails?`Dont want to sound stupid, but it might be the case :confused:
Click to expand...

>It does not, and I check all items in "Bulk" 'cause Yahoo Mail sends A.G. Russell there whatever I do.

>No eBay email have ever gone to Bulk.

>Ebay is not on my "blocked list." I check twice after this started - just trying anything I could think of.

>I got four emails from eBay today in my Inbox - one saying how happy they are that my problem has been "resolved." Resolved. :mad: Another said that eBay was being stopped by my "spam filter." I have received over forty emails from eBay since this started - mostly "New Items Found for [search terms]."

Perhaps one should look at this like attempts to communicate by the profoundly impaired - off-the-chart terrible but the best they can manage.
 
Kevin the grey said:
Don,t they have a lost password option when you log in ? You may have to remember your dogs maiden name or something like that . E-bay is much too busy making money to bother themselves with cutomers . It also seems to be cost effective to not have any human interactions or at least to limit them . Good luck .
Click to expand...

I used the "lost password" feature several times, resulting in automated promises to send a temporary password to my registered email address. No such email was sent.

Also sent several emails to the humorously-named "customer support," Those were just ignored.
 
Daniel Koster said:
easy - just re-register.
Click to expand...

Thank you, Dan, and all who have tried to help.

I have massive possitive feedback that I would like to keep. It has casued some sellers to mail items to me before they got a check or MO.

cammers/phishers have been pirating ebay accounts and setting up bogus auctions. They use your good feedback as bait to get people to bid on a high dollar item that is "mysteriously" at a low price. And yes, I have witnessed this happen.

It's possible that you have been phished already and they're waiting to do you in...
Click to expand...


I have not been pished. I do not respond to any email asking for any action on my part without typing in the correct internet address for the supposed sender (I have a list.) and asking for confirmation to my email address. All were pishing/spoof emails. I have received hundreds of what looked like pishing emails supposedly from eBay or Paypal. Off they went to Spoof@X.com. (One actually turned out to be legit - one out of hundreds.)

I have specifically asked eBay why my password stopped working and have never been told it was due too any security issue. But then, I have never been given any reason.

(Youngest cat has been watching his reflection in the glass of Diet Coke and just stuck his paw in. :D )
 
Bill Marsh said:
. . .I hate to suggest this, but you can re-register with eBay and begin again, or at lest until they get this straightened out (if ever). You will need an additional email address and another credit card.
Click to expand...

I tried to register with new email address. Never got to use different credit card. "You are already registered" - followed by a list of choices I can only use if I could access my existing account, which I can't.

Catcha 22 again.

I cannot post on any eBay forum without account access.

Catcha 22


LATEST CLAIM: It's all Yahoo's fault. Yahoo "must be losing your emails from eBay." (I received six emails from eBay today, including two from Account Security mentioned above.).

Funny Yahoo didn't "lose" three other emails with Passwords (changed twice due to ebay screwups ["software issues"]).

There must be some company somewhere more screwed up, but I am hard-pressed to think of one.

"Since you cannot access your account, access your account to change your password."
 
Thomas,

You might not have been phished, but you might have been hijacked. I would call Ebay Security (if you can find a phone number) and find out. If you have, they have (more than likely) changed the account password and e-mail settings. I'm not sure how it is done (if I did, I'd be making more money than I do now), but accounts do get hijacked and have bogus auctions run from them as Daniel stated.

The problem is getting a phone number to talk to a human. I just looked and can't find one at all.

Good luck,

Alan
 
ACStudios said:
Thomas,

You might not have been phished, but you might have been hijacked. I would call Ebay Security (if you can find a phone number) and find out. If you have, they have (more than likely) changed the account password and e-mail settings. I'm not sure how it is done (if I did, I'd be making more money than I do now), but accounts do get hijacked and have bogus auctions run from them as Daniel stated.

The problem is getting a phone number to talk to a human. I just looked and can't find one at all.

Good luck,

Alan
Click to expand...

Thank you for your concern, Alan.

I enterred eBay on my wife's account and searched for any auctions or won under my eBay name. There were none except those auctions that I won -- no auctions by. No one is using my account. This action of changing my password followed my referring a burst of pishing emails to Spoof@ebay.com. I speculate that someone just hit the wrong button.

There are no telephone numbers that work to contact anyone at eBay unless you are a Power Seller. That is the result of a conscious decision on the part of eBay not to deal with customer complaints via that medium of communcation. Instead, one deals with on-line methods -- all legendary for their large degree of utter futility. (Note examples above.) All telephone numbers located through a Google search are either not working or deadends.
 
I feel your pain Tom!

I hope you get it straightened out!

Given the absolutely awesome collection you have amassed in part due to ebay, and how much enjoyment I have checking it out at the Khonventions, I'm sending up smoke for you password:thumbup: ;)
 
Thanks, HD. I appreciate the support. However, I recognize my problems with eBay are small potatos compared to the reasons others of the Cantina ask for smoke.

Besides, at this stage, I'm generating plenty enough "smoke" -- or is that steam? :mad:
 
Have you tried every possible permutation of answers to their first two questions? Have you tried saying that you have changed your password?
 
Because my old password is no good, my objective was to get a new password.

Several promises to send mr one ended last night with the claim that Yahoo mail blocks emails from eBay sending new passwords.
 
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