Disappointed in Buck’s warranty service!

AB,

If you didn't explain the situation on a note with the knife, you call Joe Houser, Consumer Relations Chief at Buck tomorrow and tell him he will make sure you are taken care of. Go to their website and it tells the number in the section about warranty repair....

300Bucks
 
To follow up on this thread, Buck came through as promised. Within a week I had a new Vantage Pro and a bonus Gent knife in the mail.
Thanks again to Buck, very nice customer service after all!
 
BillMPL said:
To follow up on this thread, Buck came through as promised. Within a week I had a new Vantage Pro and a bonus Gent knife in the mail.
Thanks again to Buck, very nice customer service after all!
Click to expand...

Awesome! I haven't dealt with Buck service for years but it was a positive experience at the time.

Not to hijack your thread, well I guess a little, if I send in two old 303's for a spa treatment, I'll get my knives back right? Don't want them replaced with new ones.

Very glad Buck was able to come thru for you...:)
 
I would include a note stating that you want the knives repaired and or returned only not replaced due to sentimental value or words to that effect.
 
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