I think you forgot to add what they said when you called them on it. As pissed as you are I am sure you went right to the top dog there, I would and send emails too.
I wondered for a couple of seconds and then decided it wasn't worth the effort. My experience(positive) has been fairly recent and I will continue to send them. Sorry the OP had such a bad experience and understand completely his position, that is a rare expensive knife.
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