Hello,
I have a beautiful Stag MM which had a small amount of "up & down "blade play.
Like you, I tried to contact them by email, phone, etc. No Luck.
I finally contacted Bill Horn of Cumberland Knives by email (great guy BTW). I figured since he sells a lot of Queen knives. He might have an address or something.
He sent me this address:
Queen Cutlery
507 Chestnut Street
Titusville, PA.16354
He told me to just send it to them. They'll fix it.
OK. I packaged it up and sent it with insurance and DC. I also enclosed a letter with all my contact information and what the problem was.
I waited and waited and waited. A few weeks went by. Nothing. I thought I would get an email saying they received it ( the DC showed that it had been delieved) and it was in their backlog to be worked or something. Nothing!.
After about 4 weeks I sent them another letter, asking them if they had received it or what the status was. 2 days after I mailed it, low and behold a packaged arrived. It was my MM. WOW. It was perfect:thumbup:
Not a scratch on it anywhere (just as I sent it) and the lockup was like a vault door. And no charge.
but that was the only thing in the package. no note or invoice or advertisement, nothing.
While I applaud Queens customer service as far as fixing my MM for free. I wish their communication with me had been better. I'm not complaining just suggesting that they could improve on their customer contact process.
Well, thats my story. Sorry for it being so long.
Just wanted to let you know my experience with them. They did a fantastic job on my knife.
Take Care
Mark T.
