Does anyone know of an alternate way to reach Nic Nac /Horizon Outdoors?

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Nov 29, 2001
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Bought a knife two weeks ago, didn't work for me. I asked to return it. They said I could exchange it, to ship it back UPS, use their return authorization etc. I asked to purchase in it's place a Protech running around $10 more than the original. I've emailed 2 or 3 times, I 've also left a couple of polite voicemail requesting an approximate arrival time for my new knife. All I get is an automated "thank you for contacting us, we'll get back to you". it's been over a week. Any suggestions?
 
If they are unresponsive, call your bank and explain the situation to your card issuer.
 
I received a very nice, courteous and apologetic email from Joyce at Horizon today, explaining their delay and promising to ship me my knife ASAP. So let's play this out and all should be well.
 
They've been a good dealer for me......I expect things will go well.
 
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