Recommendation? Does Viper even have a warranty department?

marrenmiller

marrenmiller

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I've been trying to get ahold of Viper Knives, on and off, for close to a year now about the lock rock on my Italo. I've submitted several requests using their web form and they just never follow up, even if I reply to their automated message and ask for help.

Has anyone had success in reaching them?
 
Some Italian companies flat out ignore email. They have an address on their site but they just delete it all unread.

Is there any other social media they're active on.
 
Danke42 said:
Some Italian companies flat out ignore email. They have an address on their site but they just delete it all unread.

Is there any other social media they're active on.
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I can try Instagram, maybe.

Edit: nevermind, they don't appear to have an Instagram account.
 
They may not reply due to their staff not understanding much English perhaps? Try and find somebody who can write a short message for you in Italian or use machine translation?
 
Will Power said:
They may not reply due to their staff not understanding much English perhaps? Try and find somebody who can write a short message for you in Italian or use machine translation?
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I mean, their site has an English version for English-speaking regions, and they could translate my emails just as well. I cannot accept that this is is why they aren't responding. I think it's far more likely that they just don't respond to warranty inquiries.
 
I just checked heir website:

You could call them directly, they will definitely have someone speaking English there:

Tel. +39 0427 700153
Or go through instagram:


Timezone wise I'd recommend you call them over your morning coffee, then they most likely just had lunch and an Espresso
 
Well, I e-mailed them yesterday afternoon in English from another EU country and received within a few hours, 2 replies informing me their knives are guaranteed against faults and that if a fault occurs then to contact them again.

Seems transparent to me. Maybe you dd not fill in all the required fields?
 
I figured I'd update this. I have since tried several more times via email, once via their Instagram account, and even posted a comment on their most recent Instagram post, all to no avail. There is no possible way they haven't seen my messages. I keep trying every couple of months but nothing is changing.

All I have done is asked how to get warranty support for my knife. I have been exceedingly polite and have done nothing that would warrant being ignored. I really don't respect this company at all.

I have heard they were bought by Fox Knives. I will try to reach out to them and see if that changes anything.
 
Will Power said:
Well, I e-mailed them yesterday afternoon in English from another EU country and received within a few hours, 2 replies informing me their knives are guaranteed against faults and that if a fault occurs then to contact them again.

Seems transparent to me. Maybe you dd not fill in all the required fields?
Click to expand...
I have filled out every field every single time I have used their website contact form. I get an automated response each time but no human follow-up, ever.
 
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