My reference was to the fact that your question implied that Strider wasn't up to speed on their answering of messages. They do most, if not all, their business on responding to phone messages. You didn't leave a message, so that is why there was no response. Steve is busy answering logistical questions with their business via email. Duane does the phone stuff and handles the orders by phone. That is why you didn't get the email response and no phone response either. Make sense? What email address did you send your request to? If it wasn't Steve, then you surely won't receive a satisfactory response, as Mick and Duane answer their email on their personal computers and don't have the setup to do orders at home. Cut them some slack. But, don't take it as a slight, and continue your business with them.