EDC problems - Will or anyone ?

K

Klaus

Joined
Dec 3, 2001
Messages
219
I emailed Will a month ago on the email address listed in his profile and got no response at all - not from Will nor any other Camillus employee he might have my email forwarded to - this makes me wonder as part of my buying decision was based on the very positive comments here on BF regarding Camiluus´ customer service.

TIA for any good advice

Klaus
 
Klaus,
Sorry you have not gotten a quick response . . . that is NOT at all typical. If you emailed him a month ago or so Will was pretty much out of pocket at that time. (As just about all of us were with Christmas.) It is VERY likely that he did not recieve it. PLEASE try more than once to contact him . . . I have had TOO MANY emails get lost in cyberspace to not repeat ones that I thought should have gotten a response. I am sure Will will check in here soon but can't hurt to drop another line before letting it get under your skin.:D :D
 
Thank you Jason - I resent the email to Wills email he uses in his BF profile - I kind of remember another one he used but couldn´t find it - lets see if it comes through this time.

Regards

Klaus
 
Klaus,
Will is pretty forthright, Im sure if he hadnt gotten back to you it wasnt on purpose. He gets pretty busy sometimes with traveling. Hes helped me in the passed and I know he'll take care of it!!!
 
Paging Will Fennel

Actually the service issue I initially posted about here still exists - I sent the knife to Camillus after Will adviced me to do so and got a new EDC back a while later.

While I was positively surprised about Camillus replacing my initial EDC (even being slightly unhappy about the new black accent design and the lack of proud 1 of 500 print) the knife wasn´t OK in regards to a bent tip which Will explained to me was a "bad swedge".

So last week I got the replacement for the replacement and even with I guess Wendy trying to make shure things get done right this time with a bold "Please inspect all knives prior to shipment. Thank you !" on the paperwork it not only AGAIN had a bent tip / bad swedge but also the black paint/anodize on the clip was already missing on one side.

I tried to email Will twice since last week but no reponse so far - I´m sorry to cause more trouble than one single knife is worth and shurly things can and do slip - but getting a second knive in even worse condition is sad :(

Klaus
 
Klaus,
I got your email yesterday, as I have been away from my computer. We will be sending you another EDC. Sorry for the delays/confusion. For fastest response, please contact customerservice@camillusknives.com . That email goes directly to Wendy and the ladies in customer service.

I will always be availible to BF's members via my email, but please understand that my position @ CAMILLUS sometime requires me to be away from my desk/computer access for various periods of time. Plus I do occosionally turn my home computer off on the weekend;)
 
Will, sorry for being impatient,

I have to admit that it wasn´t your fault - sorry again - what ticked me off today was that I got another knife back from repair today which after I got a "lemon" in the first place 2 months ago still didn´t lived up to its price and the hype - so with actually two returned knives being not up to spec in a weeks timeframe (not both from you though, just the one) I just felt "left alone" so to say.

Sorry again for rambling and thanks for your help

Klaus
 
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