EdgeWorks/Less than impressive

TOMBSTONE

TOMBSTONE

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Oct 31, 1998
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Hello everyone;I usually don't make negative posts,but I think this time it warrants some mention.First,let me say a long time ago,I had a wonderful experience with EdgeWorks while ordering a kydex sheath for my Randall 14 attack.I love their All-way jump sheath and I just recently purchased a Randall model #1,so I thought I would buy an EdgeWorks All-Way Sheath for it like I had before.I accessed the EdgeWorks website and utilized their on-line ordering service on November 23 ordering an all-way sheath to be shipped priority mail.I received an automated e-mail response confirming my on-line order.On November 30 I checked and found that they had not yet charged my credit card.I sent an e-mail indicating my order number asking if my order had been processed and shipped yet.I didn't receive a response.On December 1st I called the Edge-Works phone number,no one picked up the phone and I got an answering machine that just said leave a message.Nothing that said this is edgeworks,hours of operation, nada.The generic message that every answering machine has if the owner doesn't bother to record a message.So I didn't leave a message,not with that type of answering machine welcome.Needless to say,at this point I'm neither happy nor impressed.I then sent two e-mail messages the same day asking for a response.No response,and on December 3rd I send two e-mails cancelling the order and thanking them for the wonderful customer service.Today's December 5th and I still have heard absolutely nothing to acknowledge my order,e-mails,or my final cancellation.I have seen no indication on their website saying that they went out of business,are on vacation,ill or anthing to lead me to believe that there was a reasonable explanation for this type of treatment.I finally ordered the Edgeworks All-Way Jump sheath through Brigade Quarter Masters on-line catalog and received an e-mail with tracking number after they shipped the order,very responsive.I guess thats all I have to say,Thanks,Ralph



[This message has been edited by TOMBSTONE (edited 12-06-2000).]
 
Tombstone, I am in the midst of a similar situation right now. After reading your post , I went to BQ and ordered the same sheath. Excellent website, reminded me of Brownell's. Thanks for the info!

Hugh

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President of Knifemakers Anonymous - "The sickness can be cured!" Call 1-800-cutfingers
 
Edgeworks-great sheaths, great guys, LOUSY communication with customers.

This is a recurrent theme........

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"The most effective armor is to keep out of range"-Italian proverb
 
Sucks for me,just got my BQ order in today and wouldn't ya know,the sheath is backordered.Oh well!
 
This is what happens when a small company that does great work takes on too much. Something has to give and in this case it isn't the quality. Even 2 years ago a similar thing happened to me ordering a sheath for my Spydie Moran. Scott is a nice guy but the communication was less than good for that transaction. Their sheaths however are excellent. Too bad there wasn't a happy medium.

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~Greg Mete~
Kodiak Alaska
JKM-Chai
 
I'm sure this must be the case,like I said my previous experience with them a long time ago was top notch, communication wise,and quick to ship.It seems now though they can't be bothered about selling me one little ole sheath.Today is December 7th and this whole thing started Nov. 30th,I have yet to have them e-mail me to acknowledge my existance or any of my previous e-mails,requests and final cancellation.I would have liked to at least heard an explanation and an apology,but to just totally ignore me pisses me off beyond belief,far more than just crappy service.There's just no excuse for this type of treatment,I'm sure after all this time they could have found a minute to answer my e-mails,but you are right about the products being excellent.Thanks,Ralph
 
Kodiak PA wrote:

<font face="Verdana, Arial" size="2">This is what happens when a small company that does great work takes on too much. </font>
Click to expand...

Could it be because they are under pressure to get the Camillus/Becker sheaths out the door? You have to wonder about stuff like this when they get a taste of the big orders. I agree with Anthony, great sheaths and great guys. However, I've never ordered anything directly through them so I cannot comment on customer service. I'm sorry to hear of your troubles, Ralph.

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Proud member of AKTI, NCCKG, NCKK, and SCAK

In memory of James K. Mattis
 
I have no personal experience with this company, but it seems to me that no matter how many big orders you have, every effort should be made to keep in touch with "the little guys". I would think that word of mouth advertising and talk of good customer relations experiences would be invaluble to a company...no matter how many big contracts they have.
I did try to order something from Emerson online, but when I received no response, I ended up calling in the order. Someone was there to answer the phone too
biggrin.gif



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Ors, SMT

"In the end, there can be only one"

"Paranoia is just reality on a finer scale"
 
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