Emerson Gripe

[roughneckrob]

I purchased a Emerson CQC-13 Satin awhile ago. When it arrived, about 3/32 of the very tip was burnt from grinding. It was very noticeable, almost black in color, in stark contrast to the satin blade. I called Emerson to inquire about the tip, and was told that it was ok, nothing to worry about. Not wanting to be a pian in the ass, I accepted that. I have used it this way ever since.

I have been asked to see the knife exactly three times. One guy was a pretty knowledgable knife guy, and his first question was 'what happened to the tip?'. Explanantion ensued. The second and third times happened yesterday. I was using it at my camper, and both my brother-in-law and my father asked to see it at different times of the day. Their only question about the knife? What happened to the tip? Explanation ensued.

I paid $175 for the knife, explained the flaw to the manufacturer, told me it was ok. And now I have to explain to every person that looks at it whats wrong with it, and let them know it came from the manufacturer that way.

Pure and simple, now I feel like a sucker. No more Emersons for me.

All my Emersons have come flawless aswell. I don't think I would like a burnt tip on my knife, everyone would think I was using it to hot-knife hash or something stupid like that. I would just try working the darker areas off, I bet its nice and shinny right under it.

 

[Lycosa]

Is that a $100. dollar screw driver??

 

[mmarkh]

Seems a little silly to be concerned with what someone thinks of the appearance of your tools.
"Hey, can I borrow your screwdriver?"
"Sure."
"Oh man, it's got a dark spot on the shank... what happened to it???"

What?

I can see his point considering the price. All mine have been perfect but I'm confident Emerson will take care of you if it's not.

 

[dl351]

I say contact Emerson again. I actually sent an older Raven off to them today to get the lock repaired/serviced/etc. They were quite helpful in my email communication with them.

In regards to the burnt tip, can you scratch it with another (less valuable) knife? I got a knife from a maker once that had a bit of a messed up heat treat. The edge seemed to dent easily. I tried to scratch it with another knife that was supposed to be softer than it, and it left a scratch in it pretty easily. I let the maker know what happened, sent it off to him, and quickly got it back with a fixed heat treat. If I were you, I'd check if the knife scratches easily. The burned steel could just be on the very surface and will be gone with a little bit of sharpening. Just my thoughts.