Emerson&their customer service

[OnionPoptarts]

And you really trust the statement of a master sales/businessman who's main goal is to sell knives? Jeez, some of you guys here would buy a polished turd if it was being advertised by Mr. Emerson.



I know you have. That's the way it seems to be for Emerson unfortunately. Having to send the knife back because of the poor quality control.



Yes, I'm sure you've had less than stellar experiences with Emerson knives overall.



I totally believe you! You know why? Because I have had this same problem with a few of the Emersons I've owned. And it wasn't the screws, it was the fact that they stripped out the threads straight out of the factory.

Not so much that I trust him, but his personality has sold me. Unless you make your purchases randomly every purchase follows some form of this logic. When you buy a car you're buying the brand, or your buying the advertisement, or the perceived effect or feeling your get from it. Even when you go to the store to buy something mundane like an apple your mind follows some form of this logic. Why did you pick one apple over the other? You've been taught a set of rules and principles you judge your apples by, it's all part of the human condition. You're absolutely right about the polished turd thing though, I've remarked the same exact thing before. Someone would buy it and get on the forums and say something like "the handle of the POOH-3 just seems to grip and form to the contours of my hand what an excellent design!".

I wouldn't say I've had a less than stellar experience over all though, in fact it's been positive. I wish quality control was tighter, it seems to have improved, but they've always made the problems I've had right and that means allot to me.

For me it was the the tips of my screws. The screws had no thread left, but the stand offs were good.

The roll eyes face makes me read everything you write like its written by a valley girl. I post my experiences with EKI honestly, I don't embellish and spew exaggerated garbage. Doing so destroys the integrity of anything such a man might say, and speaks of other character flaws.

 

[RevDevil]

As I was reading that first paragraph of onionpoptarts post, it was as if Don Draper was narrating the voice in my head. Scary!

 

[Mark Schmitt]

Extremely positive. I have used them several times to address issues with knives used *very* hard and once when I got a used knife second hand with issues. Every time the service has been exceptionally good. Very fast turn around, addressed the issue and solved it, and have even included a few spare parts for my future use.

Great operation.

Mark

 

[Akapennypincher]

Extremely positive. I have used them several times to address issues with knives used *very* hard and once when I got a used knife second hand with issues. Every time the service has been exceptionally good. Very fast turn around, addressed the issue and solved it, and have even included a few spare parts for my future use.

Great operation.

Mark

Sounds like a positive experience, they way companies should deal with customers. When you have thing made by man, you alway have a problem or two. What makes customer service more than two words is positive actions resolving problems.

L L Bean has built there business on great products, and customer service that stand behind each product they sell.

 

[Ttran778]

I've sent several emails with no replies yet. Any body got any other suggestions for me?

 

[Krazy Cash]

I've sent several emails with no replies yet. Any body got any other suggestions for me?

Calling them by phone has seemed to be the best option for most makers. They are a smaller company than most other manufacturers and may not have gotten around to all the emails just yet. Give 'em a call and they'll get you fixed up.

 

[Ttran778]

The problem for calling (on my end) is that I'm stationed overseas and I'm cutting an 18HR difference. It's difficult to say the least, to try to get an open phone line here, especially on duty.