Emerson warranty

nifeman said:
Prices remain the same..im not going to pay it.i have several other emersons to choose from.someday ill just carry one of them.until then the super 7 lives on
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I wrote a reply asking more questions. Was it necessary to reblade? Is the knife that bad? If so id see if someone on the forum can reprofile it nicely.
 
It doesnt have to be replaced.i was just wanting to bring it new life.its been well used and sharpened prolly been sharpened 500 times.that is a good suggestion to have it reprofiled.prolly have that done some day.the blade price is what started this thread.overpriced i think.going to a big show soon im going to have it looked at by someone.will update when i make progress.thanks for your input
 
I got on this forum because I always wanted to like Emerson knives in spite of the price, but this thread is astounding. I sent a Benchmade knife in for repair that I got in pieces with parts missing and got it back in perfect fettle with a zero invoice. I thought that level of service came with the price. Not necessarily. Kershaw replaced a knife when I admitted that I ruined it and I expected to be charged for repair. I enjoy quality knives, but I'm a working man and paying $200 for a hand tool is hard for me to justify. I don't mean any offence, but for my purposes, I don't see enough value in Emerson's products.
 
Reitwagen said:
I got on this forum because I always wanted to like Emerson knives in spite of the price, but this thread is astounding. I sent a Benchmade knife in for repair that I got in pieces with parts missing and got it back in perfect fettle with a zero invoice. I thought that level of service came with the price. Not necessarily. Kershaw replaced a knife when I admitted that I ruined it and I expected to be charged for repair. I enjoy quality knives, but I'm a working man and paying $200 for a hand tool is hard for me to justify. I don't mean any offence, but for my purposes, I don't see enough value in Emerson's products.
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Many years ago, when I was a younger man, I went motorcycle camping in the Smokey Mountains region with my trusty Buck 110. I was foolishly batoning through some hardwoods to make kindling and broke the knife. I sent it back to Buck with an honest disclosure as to how it got broken and asked for it to be fixed and to be billed accordingly. I got my grandfather's 110 back looking like brand spanking new and there was no charge - not even shipping!

As things go, years later, I was telling this story at the Outdoors Writers Association Convention in Sioux Falls, SD where it was held that year and as fate would have it, a reporter for the Sioux Falls Gazette ran a front page story with Chuck Buck's picture and mine the next morning. Needless to say, I was and always will be a fan of Buck Knives. They are great!

Benchmade returned an Adamas to me in far, far, better shape than it was sent in - the cost was modest in light of today's postal fees. Spyderco cleaned up the edge of a fully serrated Pacific Salt I obtained where the edge was seriously boogered-up by the previous owner. What I got back was beyond scary sharp; I think the cost was LESS than the return postage; the turn-around was quick as well.

I said all of that to say this: I like Emerson Knives ... I really do. I like Ernie and Mary and Company ... I really do. I believe they are entitled to make a fair profit ... I really do. I believe that when you buy a knife (not a gas station $5 cheapie) that you are obtaining a relationship with a company and its owner(s) ... I really do. I am heavily invested in Emerson Knives and want to continue to like them ... I really do.
 
SALTY said:
Many years ago, when I was a younger man, I went motorcycle camping in the Smokey Mountains region with my trusty Buck 110. I was foolishly batoning through some hardwoods to make kindling and broke the knife. I sent it back to Buck with an honest disclosure as to how it got broken and asked for it to be fixed and to be billed accordingly. I got my grandfather's 110 back looking like brand spanking new and there was no charge - not even shipping!

As things go, years later, I was telling this story at the Outdoors Writers Association Convention in Sioux Falls, SD where it was held that year and as fate would have it, a reporter for the Sioux Falls Gazette ran a front page story with Chuck Buck's picture and mine the next morning. Needless to say, I was and always will be a fan of Buck Knives. They are great!

Benchmade returned an Adamas to me in far, far, better shape than it was sent in - the cost was modest in light of today's postal fees. Spyderco cleaned up the edge of a fully serrated Pacific Salt I obtained where the edge was seriously boogered-up by the previous owner. What I got back was beyond scary sharp; I think the cost was LESS than the return postage; the turn-around was quick as well.

I said all of that to say this: I like Emerson Knives ... I really do. I like Ernie and Mary and Company ... I really do. I believe they are entitled to make a fair profit ... I really do. I believe that when you buy a knife (not a gas station $5 cheapie) that you are obtaining a relationship with a company and its owner(s) ... I really do. I am heavily invested in Emerson Knives and want to continue to like them ... I really do.
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Seems like part of owning Emerson knives is paying out the ass for everything. Their knives are already overpriced considering the materials and fit and finish.

Seems like they also have outrageous repair costs as well. What a shame because I love Emerson knives. I just have come to accept that they are not the best deal on knife market. They seriously gouge their customers every chance they get it seems.
 
Wow, direct entitlement shown by a few folks so lets remember a few things. This thread is on reblading a knife used for 14 years heavily. I see ALOT of assumptions on what Emerson would or would not do. Before you say that they are gouging why not try their warranty first and see what the actual charges would be?

No, easier to throw Emerson hate into a thread instead of understanding the issue here.
 
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Yo Mama said:
Wow, direct entitlement shown by a few folks so lets remember a few things. This thread is on reblading a knife used for 14 years heavily. I see ALOT of assumptions on what Emerson would or would not do. Before you say that they are gouging why not try their warranty first and see what the actual charges would be?

No, easier to throw Emerson hate into a thread instead of understanding the issue here.
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Dude, I am like one of Emersons shameless cheer leaders on this forum. I absolutely love their knives. But there is no denying that the only premium item on their knives vs a 35$ chinese liner lock is the titanium lockbar liner.

With Emerson you are mostly paying for the name and what makes the knives worth it in my mind, the excellent designs. Then there is the American labour. There is no denying though that they aren’t trying to save their customers any money.
 
Yo Mama said:
Wow, direct entitlement shown by a few folks so lets remember a few things. This thread is on reblading a knife used for 14 years heavily. I see ALOT of assumptions on what Emerson would or would not do. Before you say that they are gouging why not try their warranty first and see what the actual charges would be?

No, easier to throw Emerson hate into a thread instead of understanding the issue here.
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You make a good point in that the knife has withstood long use. Still, the cost of repair approaches the cost of replacement. Speaking only for myself, I certainly don't hate Emerson knives. My concern is that for the price, I want to be sure that I'm buying something that I will be satisfied with. I've seen some discussion about Emersons on this forum that leave me room for doubt. I'm sure that Emerson knives are a good product, just not my cup of tea. My intention on this forum was to assist in the selection of my next knife. Thank you for your help and I hope you enjoy your Emerson knives.
 
For me part of the price is knowing that I can send it back to Emerson if I ever have a problem.

When I got my first Emerson, a CQC7, I was bored at work and spent the whole day aggressively using the wave feature. I jacked up the liner in the process. I emailed Emerson with pics asking if the knife was ok. Ernie himself replied and told me to send it in. I paid for shipping to California, that’s it. A few weeks later I got my knife back, perfect condition.

This service and peace of mind made me a loyal customer.
 
VernonRemington said:
..... spent the whole day aggressively using the wave feature. I jacked up the liner in the process....
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Could you please elaborate a bit more on HOW the liner got damaged? I cannot picture how the opening of a knife (even if too aggressively) could damage the liner lock. The blade will travel only as far as the stop pin allows it to travel, then move inwards and then lock the blade. The liner lock is going to move inwards by the spring nature of the linerlock, does not depend on how the blade reaches its final open position... I guess....

Mikel
 
The liner moved all the way too the end, it still locked, but I wanted to get it back to an early or mid lock up.

I’ve read others have had issues when aggressively using the wave.
 
Thanks Vernon, understood. A liner lock shouldn't be doing that no matter what. Maybe the face were the liner lock engages is not step enough so the sligthest wear allows it to move that far? If the liner lock is thick enough (thicker than the washer between blade and scale), even if it contacts the liner on the other side, you should still have a safe knife. I guess.
 
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