Entertained

So, out of the 20 or so that you have, this is the first one with issues ? Is it the shipping fee they charge that is unfair to you ?
Maybe they’ll refund the fees since it’s been back twice.
 
Sorry for your experiences but I own over 150 Spydercos and have never had any similar to yours.

However, I will grant you that Spyderco CS could be better (mainly in terms of communication IMO) but I've had knives returned to me that I felt could have been "fixed" better or least could have been accompanied by a note indicating why nothing further was done.
 
HP2114B said:
He already posted this to Spyderco's official forum, and was dealt with by Kristi, several hours before he started this thread. She asked him to PM her directly with his contact info so they could get it straightened out. This new post is nothing but stirring the turds.
Click to expand...
Appreciate the reply. I wondered about the comments above related to TazKristo, assuming contact had been made with Kristi (she is awesome).

Regardless, seems appropriate to give the knowledge so there is a possibility the user will be able to service their own tool(s) as they should (IMHO).

Provided feg1711 is running clip in tip-up configuration, should be able to run a tap without even disassembly (like a 30-second fix). If on the other hand, the clip is in tip-down (as I run my Spydies), knife would require dis/re-ass and I would urge seriously evaluate one's abilities as a tool capable of using tools required to dis/re-ass without F.U. drama.

IMG_20220131_145635.jpg

EDIT: customer service I have personally received from Spyderco over the past 20+ years has been stellar ;-)
 
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I have to preface this with the caveat that I am a Spyderco guy. I also have never used their customer service but in 99.9% of the cases i have read where people have needed to send a knife back, CS has been top notch.
I however do own a knife that i purchased from a forum member here in the exchange. It was a Spyderco Swayback which the original owner had broken the tip and sent it back for repair. When the knife was returned to him it was ground to a subtle but noticeable recurve and the wharncliff blade was less pronounced. That was clearly Spyderco dropping the ball on that particular knife. So their CS department, like all of us, is not perfect and do make mistakes.
To lose faith in Spyderco (or any company) because of a mistake is silliness. Especially after Kristi apparently offered to personally correct the issue.
My 2 cents.
 
Back when I first got into knives, I was suckered into a fake of the Ti Military. I went to send it in for a sharpening and they called me to tell me it was a fake… and offered to sell me the exact same knife at half off. I’ve never been so impressed.

Long story short, is I believe if the OP would just give Spyderco a chance, they’ll make it right. We shouldn’t all emotionally overreact to one misunderstanding that isn’t followed up on. I can guarantee Sal and crew want to know about this so they can fix it, so give them the opportunity is my recommendation. Spyderco is a pillar of the knife community. Don’t count them out just yet and so quickly.
 
No company is perfect, no company gets CS right every time. It's a bummer when you get a lemon or repair/warranty work that does not meet your expectations however those examples are rarely indicative of the company as a whole. On top of that since it sounds like your issue may have been escalated within Spyderco I'm not sure that your concerns are not being addressed.
 
choice of words are mighty important.
there is a mark difference between
loosing faith in a product
and loosing faith in customer service.
its seems rather drastic to blanket slam a brand for what
could have been the fault of an employee.
 
GIRLYmann said:
choice of words are mighty important.
there is a mark difference between
loosing faith in a product
and loosing faith in customer service.
its seems rather drastic to blanket slam a brand for what
could have been the fault of an employee.
Click to expand...

All great points.
Additionally, the OP did not state where the knife with warped blade was bought from. So, could have been used, returned previously, etc., and possibly a distributor related issue ... :-/

Bottom line, from OP description a $4 tap would solve situation. Personally, after decades of history with Spyderco it is hard to believe a knife would leave repair with a partially un-threaded pocket-clip screw. If so, that is specifically an employee issue as GIRLYmann alluded to ..., AND Spyderco has already offered corrective measures (it sounds on different forum - assuming Spyderco forum).
 
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