New to the forum, hi all.
I am based in the UK. Have ordered from eprague knives previously (blanks) for my knifemaking hobby. I sell to friends and only charge the cost of materials.
My latest order was for 3 blanks and the postage costs were exorbitant hence ordering 3 blades. This way I can split the postage costs across the 3 blanks.
Sadly, when the order arrived 2 days ago only 2 of these blanks were inside. The box was sealed and the grey plastic bag containing the 2 blanks was also sealed. I did email eprague the next day (yesterday), but am yet to receive a reply. It is a real shame that what should be a simple transaction can be spoilt by a careless error. However this will be resolved, I will be out of pocket. If I am lucky I will be refunded the cost of the missing blank. If I am really lucky, I will receive the missing blank. But, at the ridiculous costs to ship to the UK, I won’t hold my breath.
Eprague, how hard is it to send the number of items paid for?
I am based in the UK. Have ordered from eprague knives previously (blanks) for my knifemaking hobby. I sell to friends and only charge the cost of materials.
My latest order was for 3 blanks and the postage costs were exorbitant hence ordering 3 blades. This way I can split the postage costs across the 3 blanks.
Sadly, when the order arrived 2 days ago only 2 of these blanks were inside. The box was sealed and the grey plastic bag containing the 2 blanks was also sealed. I did email eprague the next day (yesterday), but am yet to receive a reply. It is a real shame that what should be a simple transaction can be spoilt by a careless error. However this will be resolved, I will be out of pocket. If I am lucky I will be refunded the cost of the missing blank. If I am really lucky, I will receive the missing blank. But, at the ridiculous costs to ship to the UK, I won’t hold my breath.
Eprague, how hard is it to send the number of items paid for?
