Everlast welder

If you read
Welding Web forum, that is an excellent resource on them.

Everlast has a sponsored forum section there and there is a history of dead on arrival machines, bad customer service, denied warranty claims, shortened warranty period, edited website warranty terms to avoid a claim, models that change fearures and specs with every shipment (slow boat from china)

There is no service available, warranty is swap only and they don't seem to check it before they ship it out to you = all from the same bad batch
You pay shipping both ways on warranty work

Some customers have paid out enough to have purchased the brand name Miller or Lincoln that they were trying to save $ on.



Even more telling is the marketing there, multiple shill accounts, deleting of threads describing problems...that sort of thing.


Most threads are deleted, but after the problems some honest threads live in the non sponsored area


It's enough to warn a person off.



They already have a different brand ready to go - they must have know "everlast" wouldn't


Re: Wondering about Longevity and Everlast

Ok here's the basics.

A few years back those companies bought their sponsored forums. At that time they had all threads relating to their products, good and bad, moved to their sections where they had the power to edit and delete anything they wanted.

Threads about customers who had problems with DOA machines, customer service issues etc just disappeared. Any post by someone who disliked the sponsors machine... well his post was deleted.

Several members had their posts rewritten to sound just the opposite of what they posted.
Often they were clearly rewritten as the words and grammar clearly showed where someone cut out or substituted a new word or phrase.

PM's and Emails went unanswered, customers were promised replacement machines were "on the way", and several months later, they still hadn't arrived. Often it would seem that these stalling and delaying tactics were just to get the customer past the time limit on having the credit card company assist the buyer. Then they were stuck dealing with the company. In the event a machine was replaced, it was often replaced with a machine that also died. Trying to get a refund was almost impossible for many.


On top of this these companies often offered consumables and other items if customers would post up good reviews.
Company personnel posted up as if they were customers.
Many times the companies would use almost blackmail tactics on customers who made a big enough stink.
Have your thread closed and retract your remarks or we won't refund your money was often seemed the way many of these issues would get resolved.
After numerous excuses, almost threats by the companies, suddenly the customer would flip 180 degs with no explanation given
... In general sales tactics were questionable and customer service were poor.


Those of us who lived thru that know the history. We lost a lot of good members over these issues. We still see these same tactics popping up now and then a recent Longevity thread in the Other Manufacturers section sort of sums it up. Read it and make your own decisions.
Click to expand...
http://weldingweb.com/showthread.php?318991-Weldall-256-Fiasco-Longevity-Customer-Service-Sucks
 
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I almost took the dive and picked one up, but luckily I had another deal pop up... For anyone getting into welding I recommend that you look for an older ac/dc arc welder... I've since added on a scratch start Tig torch for very little $$$. It fires up, has a steady arc, and burns 3/32, 1/8, and 5/32 rods all day long... The only negative so far has been it's size; it's a beast.

I've heard good things about a local distributor here in FL from a guy that loathes all things Chinese; Hyl or Hylo? > I think that's the brand...? I might take the plunge on that one if I head for greener pastures...
 
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