Placed an order yesterday afternoon via email, then called and left a voicemail with updated payment info.
Called Jessica this morning just to verify they received everything without issue, and she was in the middle of wrapping up my order and typing the confirmation email.
Being a smaller supply company, they may not answer the phone every time, or reply to emails right away, but they do take care of you.
What's really nice is that inventory is updated continuously, so you have a pretty fair idea of whether or not something is in stock before you place your order. Highly recommend!