Excellent Service from Darrel Ralph

[Kevin Deaton]

I recently purchased a med Apogee from an online custom knife dealer. When I received the knife I noticed some small adjustment issues so I emailed Mr. Ralph. He promply responded with a few suggestions that I could try myself to help matters, but by this time I had already sent the knife back to the dealer. I figured that I could just get a perfect example at the Spirit of Steel show that is in town this weekend. Well the next day, Mr. Ralph sent a follow-up email to see if his advice had corrected the problem. I couldn't believe he took the time to do a follow-up. Anyways, I told him that I had returned the folder because I could not adjust it myself, so he offered me a very good deal on a replacement Apogee directly from him. Also, Mr. Ralph contacted the dealer that sold me the knife to make sure that he sends it back to be adjusted. As for the problem with the Apogee, apparently it had an older designed cam bushing, which caused my problems, that he is no longer using. There are many people in a number of industries that could learn a thing or two about customer service from Darrel Ralph.

Kevin

 

[CPR]

I will agree with the excellent service that Darrel provides. I bought a like new CF EDC at the SECKS from another forumite. I liked it so much that I apparently flicked it (the lock) loose that day at the show. The lock would still be perfectly acceptable to most people, but I'm anal so I gave the knife to Darrel and he said he'd fix it no problem. He even offered to nugget the handle for me for free!

I found out a couple weeks later that Darrel is going to make me an entirely new knife due to me being a "heavy user" (I don't know if that's a compliment or not) and that the newer EDCs will have a slightly beefier lock more suited to my destructive tendencies with locks. The only setback is that I need to wait awhile for the knife, but hey, I'm getting a new knife. Darrel is da man.

Later,
Chris

 

[copfish]

I agree Darrel is a good guy. But then so are all the Custom Makers I have dealt with. I thinkwhen you do something for a living, you take that extra step. Darrel (Mike, Tom and Allen) thank you! You guys define Customer Service.

 

[Senator]

I've also received excellent service from Darrel in the past. He's a pleasure to deal with.

copfish ir right - I've had great experiences from all of the makers I've dealt with.

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Kelly
My Custom Knife Collection
AKTI Member #A000289

Deo Vindice

 

[blademan 13]

Nothing but smiles

 

My only dealing with Darrel went off smoothly and without a hitch. Communication between the two of us left nothing to chance. I would certainly recommend Darrel to anyone seeking great service and cutlery.

Harry

P.S. Darrel, the Arclight is doing yeoman service and I'm loving every minute of its use.